9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1691-1700 out of 6255
S
Samantha
11/29/23
"Issues with ported number"
What do you like best about Nextiva? The support, just as they they claim, is awesome! I was able to get the help I needed and more. Victor was truly awesome at helping me out. We just got this set up and ported over today.
AN
Amanda Newell
11/29/23
Jeziel was GREAT! He is a valuable employee!
I really enjoyed working with Jeziel. He was very through and made sure all my questions were answered before ending the call. I do feel Jeziel went above and beyond to return my call today, even through my email was addressed to Margarita. It was a pleasure being assisted by Jeziel and look forward to working with him again. Thank you Jeziel for a job well done and for making us feel like we are valued as a customer. Case number 02727326
AN
Amanda Newell
11/29/23
Jeziel was GREAT! He is a valuable employee!
I really enjoyed working with Jeziel. He was very through and made sure all my questions were answered before ending the call. I do feel Jeziel went above and beyond to return my call today, even through my email was addressed to Margarita. It was a pleasure being assisted by Jeziel and look forward to working with him again. Thank you Jeziel for a job well done and for making us feel like we are valued as a customer. Case number 02727326
HB
Heather B
11/29/23
"No Hassle Business Solution"
What do you like best about Nextiva? I appreciate Nextiva's customer support, ease of use and ease of integration. My Poly VVX450 is a solid device for in-office use and the NextivaOne desktop app makes it possible for me to connect with customers when I'm outside the office.
NB
Norlo B
11/29/23
"Exceptional Customer Support!"
What do you like best about Nextiva? I recently had the pleasure of interacting with the customer support Ivan T., and I must say, their service is nothing short of exceptional! From the moment I reached out with a question, the support team demonstrated a level of professionalism and efficiency that exceeded my expectations.
KW
Kenny W
11/29/23
"Onboarding was very easy and customers are very satisfied with the product."
What do you like best about Nextiva? Simple, Effective, Easy setup with help from customer support. -- very little hiccups. Rich Feature set and I like the visual call tree editor. Integrates well with android, Iphone, or computer. Most of my customers use nextiva infrequently. I would say most are just average to low usage. I have no enterprise customers using the product yet.
C
Calder
11/29/23
Good service
Yes, Nick is very helpful!
HB
Heather B
11/29/23
"No Hassle Business Solution"
What do you like best about Nextiva? I appreciate Nextiva's customer support, ease of use and ease of integration. My Poly VVX450 is a solid device for in-office use and the NextivaOne desktop app makes it possible for me to connect with customers when I'm outside the office.
DT
David Torsiello
11/29/23
Very helpful and informative
Very helpful and informative. The issue was promptly solved. Thank you.
KW
Kenny W
11/29/23
"Onboarding was very easy and customers are very satisfied with the product."
What do you like best about Nextiva? Simple, Effective, Easy setup with help from customer support. -- very little hiccups. Rich Feature set and I like the visual call tree editor. Integrates well with android, Iphone, or computer. Most of my customers use nextiva infrequently. I would say most are just average to low usage. I have no enterprise customers using the product yet.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].