9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1681-1690 out of 6255
SB
Seth Burlison
11/29/23
awesome
the girl from ukraine understood my problem and made me smile
NB
Norlo B
11/29/23
"Exceptional Customer Support!"
What do you like best about Nextiva? I recently had the pleasure of interacting with the customer support Ivan T., and I must say, their service is nothing short of exceptional! From the moment I reached out with a question, the support team demonstrated a level of professionalism and efficiency that exceeded my expectations.
DT
David Torsiello
11/29/23
Very helpful and informative
Very helpful and informative. The issue was promptly solved. Thank you.
L
Lisa
11/29/23
Carlos was excellent!!!
Carlos was excellent! Very helpful and kind. He answered all of my questions.
RF
Ryan Forrest
11/29/23
Quick, efficient, solid
Nick at CR was amazing in assisting, and extremely efficient in taking care of what our team needed.
PS
Paul S
11/29/23
The agent was professional and helpful
The agent was professional and helpful, even though I was ending my service because my business is closing. It was a quick discussion, and I am sorry to go after 15 plus years with your fax service.
NB
Nancy Burchett
11/29/23
Nick was very kind and patient.
Date of experience: November 30, 2023
NK
Nicole K
11/29/23
"Best services ever"
What do you like best about Nextiva? Alwasy very helpful and I like that you can screen share makes them helping so much easier. What do you dislike about Nextiva?
SW
Shelly W
11/29/23
"Customer Service"
What do you like best about Nextiva? The customer service is easily reach and well educated to help with any type of issue. You can take the phone if your not at the location site. Ease of forwarding the calls when needed.
PG
Pedram G
11/29/23
Great customer service
The customer service was exceptional, as they kept me updated throughout the entire process. I needed some changes to be made to the product, and their support team responded promptly and professionally. Overall, my experience with Ivan was outstanding.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].