9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 11-20 out of 6255
C
Christine
11/11/24
Carlos was great
Carlos was great! Easy to talk to and understood my concerns.
PM
Patrick Malley
11/11/24
Found a way to help me even when…
Found a way to help me even when systems were providing a roadblock. Much appreciated!
NF
Nicki Foster Gaskins
11/11/24
Leo was exceptional
Whille our experience wiht Nextiva was terrible, Leo was exceptional in his help at the end as closed out our account.
AE
Arsenii Ermolenko
11/11/24
Ed J case 03812285
Ed J case 03812285 The representative was great and professional and helped me to resolve the issue.
AE
Arsenii Ermolenko
11/11/24
Ed J case 03812285
Ed J case 03812285 The representative was great and professional and helped me to resolve the issue.
PM
Patrick Malley
11/11/24
Found a way to help me even when…
Found a way to help me even when systems were providing a roadblock. Much appreciated!
TS
Tamara Stillwell
11/11/24
So far the experience has been great
So far the experience has been great. Set up was easy enough, we aren't done yet as we are waiting on our desk phones to arrive. I think we made a great move away from comcast/at&t.
JJ
Jane Johnson
11/11/24
Great service and walkthrough on…
Great service and walkthrough on establishing the services
RP
Roman P
11/11/24
Carlos was helpful and also called me…
Carlos was helpful and also called me back after a dropped call. big points!
C
Christine
11/11/24
Carlos was great
Carlos was great! Easy to talk to and understood my concerns.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].