NetHelpDesk Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO HaloITSM

A help desk solution with very useful components

What do you like best? What I like most about NetHelpDesk is that their installation, configuration and implementation are really easy to carry out, especially because they have a customer service that answers any question. As for the portal, it has an innovative and simple design, ideal for answering tickets in the shortest possible time. Another feature that I like is that every time a ticket is created the notification system sends an email indicating the ticket number with date and ...

Ticketing software for msp

What do you like best? I like the ease of menu use and the way you cab tailor it to your own specific needs What do you dislike? The report feature is very bland and if you want more specific reports then you'll need sql queries skills Recommendations to others considering the product: This is a very good tool, end user self service portal and Web based service desk, the report tools do give you broad range of reports out of the box, still getting used to asset management through ...

With NetHelpDesk I have improved my incident response time

What do you like best? NetHelpDesk is cloud based, so the website is completely fresh and with a very smooth synchronization. The user interface is easy to use and configuring it is very simple, so you can customize it to your liking. Another feature that I really like is that it is possible to integrate other applications using its API and automate certain tasks in our organization. What do you dislike? The documentation found on the website is from previous versions and differs from ...

A tool for IT management with many features

What do you like best? NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also has an excellent analysis tool to review each ticket in question. What do you dislike? Sometimes the incidents that were resolved in the previous year disappear and the customer support service is not ...

NetHelpDesk

What do you like best? Ease of use, quick overview and review of information What do you dislike? there are no dislikes at the present time What problems are you solving with the product? What benefits have you realized? Workflow within the organization

NetHelpDesk

What do you like best? Ease of use, quick overview and review of information What do you dislike? there are no dislikes at the present time What problems are you solving with the product? What benefits have you realized? Workflow within the organization

Second to none service management.

As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our ...

Tim and the team at NetHelpDesk were extremely helpful.

Tim and the team at NetHelpDesk were extremely helpful and fulfilled our needs exceptionally well. Tim's delivery of the training was 1st class and i'd highly recommend them. Thanks Scott

Always on point with support and …

Always on point with support and queries. Very polite staff and more than helpful. would recommend...

Excellent support from all the staff …

Excellent support from all the staff there. Actual module could use some work but the great customer service makes up for that.