Motive Reviews in July 2026: User Ratings, Pros & Cons

"Would Be An Excellent Platform If It Wasn't For The "False Violation" Issue"

What do you like best about Motive? It is easy for both drivers and fleet managers to learn and navigate through the system. The setup and installation is couldn't be any simpler than what it is. I find it to be very fair in price. They offer a 24/7 Support Line, and I feel that this is very valuable. What do you dislike about Motive? We have been a customer of Motive for over five years, and from the start, we noticed an issue with the software creating "false violations" on our driver's ...

"Pretty good ELD experience but still working with some sync issues"

What do you like best about Motive? I like the Plug and Play aspect of installing the ELDs in the Trucks. I also love the online chat feature where I can speak to a real person, and even share files and images with them to explain issues further. Once I played around with all the available features on the Dashboard, it was pretty easy to navigate. What do you dislike about Motive? The initial learning curve of having to self-teach myself reading online articles, instead of having someone ...

"Absolute worst customer service/support I have ever experienced in my life."

What do you like best about Motive? The system looks nice but mostly doesn't work. What do you dislike about Motive? Lots of issues with equipment and little to no customer support. Once you sign the contract, prepare to be completely ignored. We are going on 3 months now of none working equipment that has not been replaced and over a month and a half of no response to requests for support/service. I have honestly never seen a company care this little about their clients. This is not an ...

"Truck driver"

What do you like best about Motive? It's pretty much accurate and if you update properly it works great. What do you dislike about Motive? When running split clock it registers you in violation which by DOT you are actually driving illegally. You need to fix that issue. What problems is Motive solving and how is that benefiting you? Don't know what they are solving. Still having issues with me being notified of unsafe driving thru motive camera. I get a bunch of notifications a week after ...

"Dedicated"

What do you like best about Motive? The representatives assigned to your company fleet are dedicated and hard-working to ensure everything runs smoothly, whether it's the dashboard or purchasing products. Quick, friendly replies! What do you dislike about Motive? Billing is a problematic situation. They have no area to enter a swift code to make billing easier for Canadian companies who want the payment taken from their bank account. What problems is Motive solving and how is that ...

"Pleasant"

What do you like best about Motive? Their API supports quite a broad amount of requests and can be utilized to automate daily tasks. The dashboard is designed with workflow in mind and can be efficient. What do you dislike about Motive? The design philosophy of their team swapped from making the application more pragmatic and efficient towards aesthetics resulting in the application being quite sluggish compared to how it used to be. The removal of Location History as a separate tab and ...

"They are very handy and help us track drivers hours and compliance."

What do you like best about Motive? I like that you can track the drivers and the support staff is always helping us with whatever we need. We have had a very good experience with motive during our two years. What do you dislike about Motive? They have a problem sometimes with drive time getting stuck. This problem has been getting fixed by their amazing support staff with every call that I place to them. What problems is Motive solving and how is that benefiting you? Motive has been ...

"Motive is a wonderful app that has amazing customer support specialists."

What do you like best about Motive? Having all our driver information in one place. All the reports we can run. The customer support specialists are the best. Whenever I have a problem or need help, they get back to me asap. They always quickly come up with a solution or answer. If I don't understand, they will take their time making sure I do! What do you dislike about Motive? I feel like they have too many updates, a lot that we are not aware of until we run across it or a driver contacts ...

"We are using Motive for ELD compliance purpose and dash-cam services"

What do you like best about Motive? Motive is user-friendly. It is an easy platform to learn. It is easy to understand and train other staff. What do you dislike about Motive? Contacting customer service is the most frustrating aspect. It seems that this is outsourced, and it makes it difficult. Unlike your competitor Samsara, Motive does not have the option for short-haul radius operators to record their time on and time off. This would be great to have our whole fleet on one platform. In ...

"#1 ELD Company that cares about Drivers and Fleets!"

What do you like best about Motive? Motive strives to get their customer's input to make their products better, to keep drivers safer, and companies compliant. The Motive system is constantly evolving into an all-in-one platform. They have made the user platforms easy to navigate and operate, even for the most seasoned drivers that may be reluctant to use ELDs. What do you dislike about Motive? The only downside I see for Motive is the online training materials. I would like to see an ...