Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Effective, but not the easiest CRM system

What do you like best? Dynamics is highly personalisable, and can offer you pretty much all functions you can think of, but it's not the easiest CRM system to work with. There are lots of steps to complete before you can proceed with tasks on it and the process is rather long. However the system is very intuitive and it gives you endless possibilities of reports. What do you dislike? Lengthy processes to create orders and not the easiest system to navigate around. What problems ...

Dynamics 365 for Sales is an Amazing Platform

What do you like best? Dynamics 365 for sales is an amazing product. I like how I’m able to track my leads and converting them to opportunities once I’ve gather enough information on the lead. I also like how I can drill into dashboards and report in Dynamics 365 for sales to keep track of things. What do you dislike? If I had to really choose something that i dislike about the product I would have to say that I’m not fan of the form layout. Microsoft has released the newer version ...

Dislike this product.

What do you like best? The most helpful thing about this is being able to predict and manage all of my clients in the same place. Being able to see everything laid out for me really helps my productivity and the management style of this. What do you dislike? I dislike the long name of the program. It can be hard to find on my desktop and when searching for it you need to type so much before you actually find the program. Recommendations to others considering the product: I ...

The most helpful CRM out there

What do you like best? I think the most helpful thing about CRM is the organization of the layout. What do you dislike? The most unhelpful thing is the ability to be able to get to another page so quickly without trying. Recommendations to others considering the product: It works great and is super interested! What problems are you solving with the product? What benefits have you realized? We solve problems in making it easier on our company to organize candidates ...

Microsoft Dynamics through various write actions

What do you like best? Microsoft Dynamics a single platform to manage core my business function... I can organize and manage my business with best software..Its familiar, user-friendly interface is also a plus for my business... What do you dislike? Innovative but tricky customization.. Some of the features may appear too inflexible to implement. Recommendations to others considering the product: Yes it's great with manage all my sales What problems are you solving with ...

Dynamics 365 is powerful

What do you like best? Microsoft Dynamics 365 for Sales (formerly Dynamics CRM) is a very powerful customer relationship management tool, and what I like about it the most is the ability to install aditional plugins/extensions. For example, we used this in a commercial real estate sector, so we added an extension for properties. Those properties linked to certain client accounts, and we could even put units in the properties and link it with other clients. What do you dislike? The ...

Sales CRM

What do you like best? The website has all the tools you need to help keep track of your sales leads. What do you dislike? The user interface is really square and using the website can be difficult. There are times where it's hard to load pages onto my laptop or phone. What problems are you solving with the product? What benefits have you realized? Dynamics 365 has helped me organized all of my sales leads all into one platform. I can also use the platform to communicate with ...

Well-integrated CRM software

What do you like best? I liked the sales tool in prospecting leads and create pipeline What do you dislike? Scarse reporting tool, plus a technical consultant is required for rolling up What problems are you solving with the product? What benefits have you realized? Lead generation and prospecting.

Better than SalesForce

What do you like best? Microsoft Dynamics 365 for Sales is an enterprise CRM system designed to run a mobile salesforce. It offers complete integration to Outlook and Dynamics 365 ERP, Excel, Word making it easy to use and familiar for most users. I especially enjoy the new teams integration which combines Skype, one note, SharePoint, LinkedIn and Power BI. My inbox is now all customer facing, eliminating what was 200 or 300 internal chat emails per day from my team. The dashboard ...

Microsoft Dynamics 365

What do you like best? Microsoft had always been up to giving the most efficient settings, accessible and catchy style of icons. What do you dislike? Microsoft Dynamics has this a hassle for me when I try to use it. Recommendations to others considering the product: Have the testing or trial period for like a day or two to have more familiarization and shortcuts should always be on your priority. What problems are you solving with the product? What benefits have you ...