MemberSuite Reviews in June 2026: User Ratings, Pros & Cons
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MemberSuite Reviews & Ratings
Spotsaas Editor’s POV
With its robust and highly customizable features, MemberSuite stands out as a versatile cloud-based system that caters well to associations with specific requirements. The software's reporting functionality is commendable, offering in-depth data for informed decision-making. While there is a learning curve due to the system's customizations, the platform provides ...Read more
MemberSuite pros and cons
Highly customizable, allowing associations to tailor reports, events, and membership categories to specific needs.
Robust reporting function for making informed decisions on program development, marketing, and member services.
Excellent customer portal for easy member access and configurable system to meet specific requirements.
Intuitive reporting tools and ability to build custom reports for better data interpretation.
Steep learning curve due to system complexity, requires time to grasp all features and functionalities.
Challenges with customizations, especially during upgrades, leading to staff time and effort.
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Showing 21-30 out of 49
AI
Administrator in Non-Profit Organization Management
05/08/19
More focused on bacckend and less on front end
What do you like best? Does a great job with supporting accounting needs What do you dislike? Is so robust, it becomes cluttered and difficult to learn when you don't use all of the modules. Also is not user-friendly inn the interfaces for customers. What problems are you solving with the product? What benefits have you realized? can run better reports on user data than we could before
UI
User in Health, Wellness and Fitness
05/08/19
More documentation needed for use
What do you like best? I like the new Report Studio and the easier use of hte interface. What do you dislike? I dislike the Advance Search method. If you don't know what to put in the fields, you can't look for it. It would be helpful to have "cheat sheets" or other type of documentation on short cuts, frequent tabs or links, or a list of common terms. Recommendations to others considering the product: Look at the size of your organization's membership to make a good choice. ...
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EB
Erin B
05/08/19
Onward and upward
What do you like best? I like the product, I am a visual leaner and I feel like i can really learn easily with the system with the right directions. The event aspect of the system is great for what we need to with our association. What do you dislike? I believe customer service response time can be faster and more detailed. Not getting an answer 3-4 days later is a little unacceptable. Lets get better here! As they are talking in the general sessions about pictures or screenshots, it ...
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AK
Aimee K
05/08/19
Who are the Advanced Users?
What do you like best? I like that there was a day set aside for advanced users. What do you dislike? I dislike the lack of defining what an advanced user is. Recommendations to others considering the product: QuickBooks Online What problems are you solving with the product? What benefits have you realized? Data gathering, user ability/engagement
SR
Sandra R
05/08/19
Our customizations make it difficult to receive great customer service,
What do you like best? Intergration of modules to avoid duplication of data entry What do you dislike? we initially purchased product at lease 7 years ago, we invested alot in our customization. It seems that our customizations are now causing problems What problems are you solving with the product? What benefits have you realized? Customer portal allows us to maintain a small staff
MJ
Michelle J
05/08/19
Great company
What do you like best? The staff are passionate, knowledgable and friendly. They are hardworking, have had to solve a lot of problems remotely and are very patient. What do you dislike? Its taken a long time to go live. This is my 2nd Engage and we still haven't gone live. Recommendations to others considering the product: Do your homework, break down all of your processes and get a clear picture of what you want. What problems are you solving with the product? What benefits ...
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AI
Administrator in Health, Wellness and Fitness
05/08/19
Informative
What do you like best? MemberSuite provides very granular reporting capabilities. What do you dislike? Still under development...few bugs that affect usage. Recommendations to others considering the product: Ask questions if you don't understand or cannot figure out how to do something. What problems are you solving with the product? What benefits have you realized? Advanced reporting capabilities, fundraising tracking, combine event & general CRM data.
AI
Administrator in Public Safety
05/08/19
Improving every day
What do you like best? MemberSuite gives their customers power over their data, and allows to configure to your needs. What do you dislike? Some of the field we want to edit are locked. Recommendations to others considering the product: Be open to changes in procedures and to not do things the way you've always done them. What problems are you solving with the product? What benefits have you realized? In our previous system, we were unable to track one of our programs, By ...
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MM
Michelle M
05/08/19
Michelle Mora's MemberSuite Review
What do you like best? The support team is very responsive and is able to answer my questions in a very timely manner. The system is faster than when we first started four years ago. We also like working with our CSM, Julie. I'm impressed and excited about the upcoming enhancements to the system and feel that it will be more robust. It's nice to see how much the MemberSuite team is listening to our suggestions. What do you dislike? The customization can be a bottleneck when we have ...
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AS
Amanda S
05/08/19
My review
What do you like best? I really like the way that our CSM, and the entire MS team, works with us as our partners. There has been a lot of change inside of MS recently and you can really feel those powerful shifts. What do you dislike? Not being able to take foreign currency payments is a big downside What problems are you solving with the product? What benefits have you realized? We've moved away from manual excel sheets and have cut down on human error
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].