Meltwater Reviews in August 2026: User Ratings, Pros & Cons

We use Meltwater to manage, monitor, implement traditional media and social/digital media.

What do you like best? -Streamlines social media operation. -Improves social media customer service. -Offers delegation opportunities. -Further justifies media monitoring and social media engagement to organizational leadership. -Provides integration of all media related operations (traditional monitoring, social media, etc. -Robust and accessible analytics. What do you dislike? -Some missing functionality, specifically on the social side, like following users from ...

Great Analytics, User Friendly

What do you like best? The integration of Sprout into the Meltwater family has been incredible. This is one of the only platforms I have worked with that monitors as many social sites as it does. Also, the new News platform is extremely easy to use and much more time efficient than the old platform. I go through monthly clippings and the way it is now set up, it takes me half the time and I can work on multiple months at at time. What do you dislike? Not necessarily a dislike, but we ...

Digital Marketing Manager

What do you like best? I really like the quality focus and attention we get from our Account Executive, even though we are a smaller business compared to her other accounts. It's really great to know that I can reach her at at any time and that she will work as fast as she can to help resolve our problems. What do you dislike? This isn't really anything Meltwater has done wrong but as our company's needs have shifted it would be nice to get out of our legacy contract with the ...

Solid media database, user friendly coverage monitoring

What do you like best? The customer service has always been superb. Whenever I need something, they are always available. If I find a journalist who's information is incorrect, I simply email them, and within a few days, it's updated. I also love how clean the new media monitoring suit looks. As with any software, it takes some time to learn, but it is clean, and simple. What do you dislike? In the new system, the media database has fewer features. Mainly, there is not the same ...

Working with Meltwater in Publishing.

What do you like best? Meltwater has proven to be an effective clipping service in the publishing industry. Their tailored alerts have given me and my team the ability to focus more on securing media and less on the logistics of tracking our results. Before, we relied on Google results, which offered us little in the way of analytics. Meltwater's tools allow us to export analysis of results, particularly with websites, which allow us to better understand the significance of publicity we ...

Easy to Use, Great Data

What do you like best? I use Meltwater to gain insight on media contacts and it's great. I can find contact info, which they say gets combed often to ensure someone opts in to having their info within their system. I have made several good press contacts and found the initial information with their tool. What do you dislike? Although they say you can email out from their tool and it looks like you are emailing from your personal email address, it's not the case. There are footer ...

Meltwater makes media monitoring and outreach simple

What do you like best? The all in one platform is so much better than their old platforms, and the speed and user-friendliness make it very easy to work with. I can pull media lists and reports in no time at all, and it's great for capturing and sharing broadcast clips with our Executives around the World. What do you dislike? The old Meltwater News platform was clunky and slow, but since they have upgraded me to the new platform, no complaints at all! Recommendations to others ...

Meltwater News is Dishonest and a Scam

What do you like best? Decent media database of reporter information. What do you dislike? Meltwater as a service platform isn't bad. I subscribed to Meltwater News for a full year at about $3,000. This gave me access to their media database which was relatively accurate. Some records were either out of date or not listed at all. But that wasn't my main complaint. No database can be 100% current or accurate. My main complaint is with the fact that your annual account is renewed ...

Review for Meltwater News

What do you like best? There are a lot of options for Meltwater. With it, I am able to construct and organize lists, export lists and send messages directly through the database. I also enjoy that I am able to easily share lists with my coworkers while still using our separate Meltwater News accounts. The staff at Meltwater have been extremely helpful. If I am having a problem, I am able to email them and receive a quick response. If they don't know an immediate solution, they send it to ...