Medallia Video Review: Is It The Right Video Survey Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Medallia Video offers custom pricing plan
Overview
Pricing
Features
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Medallia Video?
Medallia Video is a video feedback platform that captures employee and customer responses via video, collecting up to 6 times more information than text-only surveys. It uses AI to analyze facial expressions and emotions, and includes automated multi-lingual speech-to-text transcription for each video response.
Pricing
Medallia Video offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Browser Based (Cloud)
Desktop only — no mobile app
Medallia Video was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Medallia Video
- Use cases
- Customer experience management, Employee engagement programs, Market research and feedback analysis
- Team types
- Customer experience teams, Human resources teams
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Enterprise-focused and process-heavy
- Setup complexity
- High
Why teams choose Medallia Video
Enables rich video feedback beyond traditional text surveys
Integrates video feedback into broader customer and employee experience strategies
Supports deep qualitative analysis through video insights
Is Medallia Video right for you?
Best for enterprises seeking deep video feedback integration in CX and HR.
Choose Medallia Video if
- You need to capture rich qualitative insights beyond text surveys using video.
- Your organization requires embedding video feedback into broader customer and employee experience programs.
- You have resources to manage a complex, enterprise-grade video feedback setup and analysis.
Consider alternatives if
- You are a small team with minimal video feedback needs or limited budget.
- You prefer transparent, low-cost, or self-serve video survey tools with simple setup.
Medallia Video pros and cons
- Medallia Video pros
Enables rich video feedback beyond traditional text surveys
Integrates video feedback into broader customer and employee experience strategies
Supports deep qualitative analysis through video insights
- Medallia Video cons
Pricing is quotation-based and not publicly disclosed
Potentially complex setup and integration process
Ready to try it?
Get started with Medallia Video
Connect with the team for a personalised demo.
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See how it stacks up
Compare Medallia Video side-by-side with top Video Survey Software alternatives.
What is the pricing of Medallia Video?
Medallia Video uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Medallia Video Pricing Plans
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Medallia Video reviews and ratings
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What are the features of Medallia Video?
Natural Language Processing (NLP) is a software feature that enables computers to understand, interpret, and manipulate human language. It i…
Organizations use social media to communicate their stories, engage with audiences, and grow their influence. Successful social media respon…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Surveys are a vital tool for gathering information and feedback from a specific group of people. It allows organizations and businesses to u…
Medallia Video security and data handling
Key compliance certifications and security features for IT and security teams evaluating Medallia Video.
Certifications
Developer & data
Alternatives to Medallia Video
Medallia Video Support Options
Frequently Asked Questions About Medallia Video
Common questions buyers ask before choosing Medallia Video.
Medallia Video is a Video Survey Software. Medallia Video offers Surveys, Support Audio / Images / Video, Sentiment Analysis, Natural Language Processing and many more functionalities.
Medallia Video is a strong fit if: You need to capture rich qualitative insights beyond text surveys using video.; Your organization requires embedding video feedback into broader customer and employee experience programs.. Consider alternatives if: You are a small team with minimal video feedback needs or limited budget.; You prefer transparent, low-cost, or self-serve video survey tools with simple setup..
Buyers commonly note the following limitations of Medallia Video: Pricing is quotation-based and not publicly disclosed; Potentially complex setup and integration process; Limited information on user interface and ease of use.
Some top alternatives to Medallia Video includes Bonjoro Testimonials, Ace Metrix, Testimonial, VideoPeel and mindswarms.
Medallia Video offers Quotation Based pricing model
The starting price is not disclosed by Medallia Video. You can visit Medallia Video pricing page to get the latest pricing.
Ready to try it?
Get started with Medallia Video
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].