Maximize your inbound leads with Marchex.
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Marchex offers custom pricing plan
Marchex Call Analytics is a robust platform designed to optimize inbound call performance through advanced tracking and AI-driven conversation analysis. Its dynamic call attribution and comprehensive reporting tools provide valuable insights into marketing effectiveness and customer interactions. The platform's commitment to data security, evidenced by features ...Read more
Marchex offers dynamic call tracking with real-time attribution, enabling businesses to understand which marketing channels drive inbound calls. This facilitates optimized marketing spend and improved ROI.
The platform provides AI-powered conversation intelligence, including call transcription, keyword spotting, sentiment analysis, and call scoring. These features help businesses gain deeper insights into customer interactions.
With over 50 types of downloadable reports and the Call DNA visualization technology, Marchex enables detailed analysis of call data, aiding in strategic decision-making.
Marchex incorporates features like PCI and SSN redaction in call recordings and transcripts, ensuring compliance with data protection standards and safeguarding sensitive customer information.
Marchex does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require businesses to use additional tools for these purposes.
The platform lacks internal chat or messaging features, potentially impacting real-time communication within teams.
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Showing 11-20 out of 53
AU
Anonymous User
10/25/22
"We have had always had our questions or concerns taken care of, always good to work with."
What do you like best about Marchex? It helps our customers to know that the program is working to be able to see their results What do you dislike about Marchex? We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. What problems is Marchex solving and how is that benefiting you? Letting our customers know the calls they are getting.
AU
Anonymous User
10/25/22
"We have had always had our questions or concerns taken care of, always good to work with."
What do you like best about Marchex? It helps our customers to know that the program is working to be able to see their results What do you dislike about Marchex? We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. What problems is Marchex solving and how is that benefiting you? Letting our customers know the calls they are getting.
AU
Anonymous User
10/25/22
"We have had always had our questions or concerns taken care of, always good to work with."
What do you like best about Marchex? It helps our customers to know that the program is working to be able to see their results What do you dislike about Marchex? We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. What problems is Marchex solving and how is that benefiting you? Letting our customers know the calls they are getting.
AU
Anonymous User
10/25/22
"We have had always had our questions or concerns taken care of, always good to work with."
What do you like best about Marchex? It helps our customers to know that the program is working to be able to see their results What do you dislike about Marchex? We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. What problems is Marchex solving and how is that benefiting you? Letting our customers know the calls they are getting.
AU
Anonymous User
10/25/22
"We have had always had our questions or concerns taken care of, always good to work with."
What do you like best about Marchex? It helps our customers to know that the program is working to be able to see their results What do you dislike about Marchex? We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. What problems is Marchex solving and how is that benefiting you? Letting our customers know the calls they are getting.
AU
Anonymous User
10/24/22
"Highly Recommend Marchex"
What do you like best about Marchex? It's easy to use and setting up campaigns is not complicated. What do you dislike about Marchex? I can't say there is anything I dislike. What problems is Marchex solving and how is that benefiting you? It is helping us to see what print/eBlasts/direct mailers are working
AC
ashley c
10/24/22
"Review of MarchEX"
What do you like best about Marchex? Simplicity of the whole process start to finish What do you dislike about Marchex? nothing, everything was super user-friendly and i feel confident to use after one onboarding call What problems is Marchex solving and how is that benefiting you? Tracking phone numbers and lead list
CA
Cynthia A
10/24/22
"Excellent reporting and customer service"
What do you like best about Marchex? Excellent reporting and easy access online. What do you dislike about Marchex? After having worked with them for many years I do not have any complaints. There is no downside. What problems is Marchex solving and how is that benefiting you? Marchex reporting is critical in proving the value of the media campaigns we place for our clients
AU
Anonymous User
10/24/22
"Highly Recommend Marchex"
What do you like best about Marchex? It's easy to use and setting up campaigns is not complicated. What do you dislike about Marchex? I can't say there is anything I dislike. What problems is Marchex solving and how is that benefiting you? It is helping us to see what print/eBlasts/direct mailers are working
AC
ashley c
10/24/22
"Review of MarchEX"
What do you like best about Marchex? Simplicity of the whole process start to finish What do you dislike about Marchex? nothing, everything was super user-friendly and i feel confident to use after one onboarding call What problems is Marchex solving and how is that benefiting you? Tracking phone numbers and lead list
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
