Magentrix PRM Reviews in May 2025: User Ratings, Pros & Cons

"A great company to work with"

What do you like best? Their team is responsive and knowledgeable and always able to assist with any issue or changes we need to keep our customer facing solution functional and useful to our customer base. What do you dislike? Integration with Service-Now requires a third party connector that isn't the easiest to use or manage. What problems are you solving with the product? What benefits have you realized? A customer support portal with direct access to support case data driven by the ...

"Excellent portal for your customers and partners"

What do you like best about Magentrix PRM? The ability to have a simplified portal for customers to view their open cases and view security advisories; as well as for the partners to go in and register deals is a great advantage. Magentrix does everything that our business workflows require. It's highly customizable and easy to maintain. On top of being a great platform, Magentrix offers excellent support and customer service that is unparalleled to any other vendor. What do you dislike ...

"Very Reliable Platform"

What do you like best about Magentrix PRM? Reliability & Support. Whenever I email support about a request or question I receive a response usually within 15 minutes. What do you dislike about Magentrix PRM? Can be a little cumbersome to configure for certain use cases. Charts and graphs could be a little more robust. What problems is Magentrix PRM solving and how is that benefiting you? We needed a portal for our clients to log in and view certain Salesforce data of theirs. We use ...

"Very Reliable Platform"

What do you like best? Reliability & Support. Whenever I email support about a request or question I receive a response usually within 15 minutes. What do you dislike? Can be a little cumbersome to configure for certain use cases. Charts and graphs could be a little more robust. What problems are you solving with the product? What benefits have you realized? We needed a portal for our clients to log in and view certain Salesforce data of theirs. We use Magentrix to provide that portal and ...

"Simply the best platform, and the best people behind it"

What do you like best about Magentrix PRM? We had a homegrown PRM, and when I began looking for a replacement I looked at six or more PRM SaaS offerings; Magentrix stood head and shoulders above them in terms of admin interface, features, and capabilities. I've been using Magentrix now for about 2.5 years, and remain very happy with the choice. The platform itself is very powerful, and has features that we are not using yet but I know they are there for the future. And the Magentrix team is ...

"Customer Service at its Best"

What do you like best about Magentrix PRM? Magentrix is a highly customisable and flexible solution that added substantial improvements to our internal processes and client access. We are based in Australia yet the service and support is without doubt, the best I have experienced with any technology developer/provider. Vahid and his team are exceptional. What do you dislike about Magentrix PRM? Not very much to dislike, if anything there is some limitation with the look and feel but that is ...

"Simply the best platform, and the best people behind it"

What do you like best? We had a homegrown PRM, and when I began looking for a replacement I looked at six or more PRM SaaS offerings; Magentrix stood head and shoulders above them in terms of admin interface, features, and capabilities. I've been using Magentrix now for about 2.5 years, and remain very happy with the choice. The platform itself is very powerful, and has features that we are not using yet but I know they are there for the future. And the Magentrix team is incredible -- very ...

"Customer Service at its Best"

What do you like best? Magentrix is a highly customisable and flexible solution that added substantial improvements to our internal processes and client access. We are based in Australia yet the service and support is without doubt, the best I have experienced with any technology developer/provider. Vahid and his team are exceptional. What do you dislike? Not very much to dislike, if anything there is some limitation with the look and feel but that is quite insignificant when compared to ...

"Great product, has been using it as a Customer Portal"

What do you like best about Magentrix PRM? Great product, in my opinion, their main advantage is they are very flexible, open to listening to customers and making changes accordingly. Overall, I've had a good experience working with them. POC was fast, in a matter of days I had a portal up and running, fully customized to my liking. Support and PS teams are very responsive and willing to help. What do you dislike about Magentrix PRM? Small things that are missing when compared to more ...

"Great product, has been using it as a Customer Portal"

What do you like best? Great product, in my opinion, their main advantage is they are very flexible, open to listening to customers and making changes accordingly. Overall, I've had a good experience working with them. POC was fast, in a matter of days I had a portal up and running, fully customized to my liking. Support and PS teams are very responsive and willing to help. What do you dislike? Small things that are missing when compared to more robust solutions, such as better dashboards ...