Magentrix PRM Reviews in May 2025: User Ratings, Pros & Cons

"Highly Experienced Organization that prides itself in Outstanding Customer Service"

What do you like best about Magentrix PRM? Magentrix has an innate desire to immerse itself in your project and take what is already an extremely useful and highly customizable platform and take it to whatever level you desire. They see something "new" as an exciting challenge and help mold your expectations and desires to fit the platform. In some cases they even adjusted the platform to meet my requirements. Truly special experience. What do you dislike about Magentrix PRM? I really don't ...

"The answer is always "Yes""

What do you like best about Magentrix PRM? Scope to do anything we need. We are software developers and find that we can create custom pages, code, scripts or whatever we need to do to offer users what they need from a support portal. What do you dislike about Magentrix PRM? Just a few functionality shortfalls. Needs a general purpose search function. Would be great to be able to view more document types without downloading. What problems is Magentrix PRM solving and how is that benefiting ...

"Powerful platform with all the functionality you will ever need for PRM"

What do you like best about Magentrix PRM? We evaluated 3 online portal solutions and settled on Magentrix as they deliver the best price-performance/ capabilities combination. One of the major factors being their ability to support multiple languages. It has all the necessary tools out-of-the-box and simple to understand pricing. We are also pleasantly surprised to find that Magentrix supports customization using HTML and C++ for processes that are specific to our needs. Most importantly, ...

"Excellent Portal Application"

What do you like best? This product is a great way to extend and share Salesforce data with customers. It is easy to implement and support provided by Magentrix is amazing. What do you dislike? I have not found anything that I do not like. What problems are you solving with the product? What benefits have you realized? Our goal is to share data with our partners and to allow them to share pipeline information with us. The portal provides an efficient and consistent means to do this with ...

"Excellent Portal Application"

What do you like best about Magentrix PRM? This product is a great way to extend and share Salesforce data with customers. It is easy to implement and support provided by Magentrix is amazing. What do you dislike about Magentrix PRM? I have not found anything that I do not like. What problems is Magentrix PRM solving and how is that benefiting you? Our goal is to share data with our partners and to allow them to share pipeline information with us. The portal provides an efficient and ...

"Good company, good experience"

What do you like best about Magentrix PRM? They've been great to work with in customizing our community software and very responsive in our requests. What do you dislike about Magentrix PRM? The had some employee turnover which delayed us getting started but have fixed that. Recommendations to others considering Magentrix PRM: This is a great value. There are competitors who are much more expensive, but Magentrix is robust and a good price. What problems is Magentrix PRM solving and how is ...

"Very Great Company to work with"

What do you like best about Magentrix PRM? They are very responsive to all of our questions and modifications. We are very impressed by the look of the portal and the functionality. They accommodated everything we asked for. What do you dislike about Magentrix PRM? We are very happy with this company. The only thing I would dislike is the price since we are a small company. We'd love to implement more features. What problems is Magentrix PRM solving and how is that benefiting you? Portal ...

"Great customer service but still some issues"

What do you like best about Magentrix PRM? The customer service is amazing. Jessica always exceeds expectations and gets things done quickly. Also, everything on our portal has to be in both French and English and the Magentrix translation studio works well. It is also quite customizable. Magentrix was fairly easy to learn and many things can be done by our company administrator. What do you dislike about Magentrix PRM? The cost ended up being quite high for the service we have because we ...

"Great customer service but still some issues"

What do you like best? The customer service is amazing. Jessica always exceeds expectations and gets things done quickly. Also, everything on our portal has to be in both French and English and the Magentrix translation studio works well. It is also quite customizable. Magentrix was fairly easy to learn and many things can be done by our company administrator. What do you dislike? The cost ended up being quite high for the service we have because we have to pay for members to have access ...

"Excellent, simple yet powerful portal solution"

What do you like best? The simplicity of the Magentrix platform. It is very easy to get it up and running on a basic configuration. Their team is also very helpful and they truly work towards their customer's success. What do you dislike? The more powerful features of the platform stem from customizable areas. Learning these is like learning everything else, and having Magentrix documentation in different forms (eBooks, how to videos, etc.) would be even better! What problems are you ...