9.2
Spot Score
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Lookback is a versatile tool that offers great value for user testing and usability research. Users appreciate the convenience of inviting their own participants for testing, whether moderated or not, and the ability to record and store sessions easily. The platform allows for creating different projects and adding descriptions, enhancing organization. While ...Read more
Easy to set up and use for conducting live, remote usability tests.
Allows for centralized storage of videos, making them easily accessible.
Offers the ability to add notes and comments to recordings for efficient analysis.
Facilitates real-time remote user research with direct communication capabilities.
Some users experience technical issues like connectivity problems during sessions.
Lack of an iOS app limits the usability for mobile testing.
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Showing 31-40 out of 40
UI
User in Internet
07/30/18
"Works great for in person or remote "
What do you like best? Everything is now stored on the cloud. Instead of having to have an external hard drive. What do you dislike? Buggy. Sometimes sound or video cuts out mid session for remote observers. What problems are you solving with the product? What benefits have you realized? Stream sessions, record, create clips.
AU
Anonymous User
07/30/18
"Works great for in person or remote "
What do you like best about Lookback? Everything is now stored on the cloud. Instead of having to have an external hard drive. What do you dislike about Lookback? Buggy. Sometimes sound or video cuts out mid session for remote observers. What problems is Lookback solving and how is that benefiting you? Stream sessions, record, create clips.
UI
User in Internet
07/30/18
"Works great for in person or remote "
What do you like best? Everything is now stored on the cloud. Instead of having to have an external hard drive. What do you dislike? Buggy. Sometimes sound or video cuts out mid session for remote observers. What problems are you solving with the product? What benefits have you realized? Stream sessions, record, create clips.
AU
Anonymous User
07/30/18
"Works great for in person or remote "
What do you like best about Lookback? Everything is now stored on the cloud. Instead of having to have an external hard drive. What do you dislike about Lookback? Buggy. Sometimes sound or video cuts out mid session for remote observers. What problems is Lookback solving and how is that benefiting you? Stream sessions, record, create clips.
MG
Max G
05/22/18
"LookBack is a great tool for usability testing"
What do you like best about Lookback? I really love LookBack. It's a great tool for conducting live, remote usability tests. The options for watching users interact with your website or app, while also doing a simultaneous video chat, are really fantastic. It's also great that you can invite team members to observe sessions. What do you dislike about Lookback? Every once in a while, I run into connectivity issues during sessions. While this is rare, it's extremely frustrating when it does ...
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UI
User in Internet
05/15/18
"Great for mobile user testing"
What do you like best? In our experience, Lookback has been extremely useful in gathering feedback from real users on our UX on mobile. We often work with very non-tech-savvy users when we are testing and the platform is simple enough that they can use it independently on their end. What do you dislike? We've had experiences where the user cut out or recording appeared slow. These aren't common but they happen - could be related to the user's internet connection. What problems are you ...
Read more
AU
Anonymous User
05/15/18
"Great for mobile user testing"
What do you like best about Lookback? In our experience, Lookback has been extremely useful in gathering feedback from real users on our UX on mobile. We often work with very non-tech-savvy users when we are testing and the platform is simple enough that they can use it independently on their end. What do you dislike about Lookback? We've had experiences where the user cut out or recording appeared slow. These aren't common but they happen - could be related to the user's internet ...
Read more
LJ
Lily J
04/23/18
"Simply the Best Usability Testing Tool"
What do you like best about Lookback? LookBack is a fantastic user interview app. You'll love the option to export videos and the ability to collaborate with team members. What do you dislike about Lookback? LookBack is fantastic, but I wish it didn't make users download and install plugins... What problems is Lookback solving and how is that benefiting you? We use LookBack for user interviews.
CA
Chloe Alexandra M
04/19/18
"Great Usability Testing Tool!"
What do you like best about Lookback? LookBack is a great usability testing tool. I love that you can actually test mobile sites remotely and still get video of both the screen and the participant's face. What do you dislike about Lookback? Absolutely no complaints here. LookBack has been totally solid. What problems is Lookback solving and how is that benefiting you? LookBack makes remote usability testing simple. This saves us a ton of time/money since we can use remote participants ...
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LH
Lucy H
04/18/18
"LookBack is simply amazing!"
What do you like best about Lookback? It's fantastic to be able to test our forthcoming iPhone app remotely with live users. What do you dislike about Lookback? Absolutely no complaints here. Really impressed with LookBack. What problems is Lookback solving and how is that benefiting you? LookBack helps us test our upcoming mobile app with remote users.
