Lookback Reviews in May 2025: User Ratings, Pros & Cons

"I like using Lookback overall, but I do wish there were a few things that were different."

What do you like best about Lookback? I really like how I can add notes to the videos and also easily watch the old recordings and rewind/fast forward easily. I like the ease that lookback gives people, I am able to watch a live session from anywhere and also able to go back and refer to old recordings. What do you dislike about Lookback? I really don't like how I cannot close the chat portion when viewing sessions on lookback. I usually use slack to contact the user research moderator ...

"I like using Lookback overall, but I do wish there were a few things that were different."

What do you like best? I really like how I can add notes to the videos and also easily watch the old recordings and rewind/fast forward easily. I like the ease that lookback gives people, I am able to watch a live session from anywhere and also able to go back and refer to old recordings. What do you dislike? I really don't like how I cannot close the chat portion when viewing sessions on lookback. I usually use slack to contact the user research moderator instead of using the chat/comment ...

"Good tool, but still have to improve on tablet "

What do you like best about Lookback? Easy interaction Simple UI Videos have a nice quality Flexible to be tested on Phone, PC and Tablet. Native App or Web. LIVE MODERATED TESTED. Maybe the best thing. What do you dislike about Lookback? If users rotate the device, lookback stretches the screen and/or records part of it. It doesn't record well where a user has tapped on the screen. For unmoderated, users struggled with the splitting screen or/and how to show again the ...

"A well built tool that I use regularly"

What do you like best about Lookback? Lookback is really easy to set up and use. We use it regularly to record our in-house usability testing. It records both the facial reaction and the screen. My favorite part though is the ability to highlight key moments and add comments to them so that you can quickly refer to them later. What do you dislike about Lookback? Sadly Lookback doesn't have an iOS app. We're going to begin expanding into mobile, and I worry that we're going to have to find ...

"Simple tool that needs more reliability"

What do you like best about Lookback? Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful. What do you dislike about Lookback? Videos tend to take a while to upload to the cloud. There's no option to save videos locally, and we've lost videos that weren't able to uploaded properly. What problems is Lookback solving and how is that benefiting you? Video recording of user interviews or usability testing.

"Simple tool that needs more reliability"

What do you like best? Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful. What do you dislike? Videos tend to take a while to upload to the cloud. There's no option to save videos locally, and we've lost videos that weren't able to uploaded properly. What problems are you solving with the product? What benefits have you realized? Video recording of user interviews or usability testing.

"Simple tool that needs more reliability"

What do you like best about Lookback? Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful. What do you dislike about Lookback? Videos tend to take a while to upload to the cloud. There's no option to save videos locally, and we've lost videos that weren't able to uploaded properly. What problems is Lookback solving and how is that benefiting you? Video recording of user interviews or usability testing.

"Simple tool that needs more reliability"

What do you like best? Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful. What do you dislike? Videos tend to take a while to upload to the cloud. There's no option to save videos locally, and we've lost videos that weren't able to uploaded properly. What problems are you solving with the product? What benefits have you realized? Video recording of user interviews or usability testing.

"Great way to do research remotely"

What do you like best about Lookback? I love that I can get this level of customer feedback without having to actually be in the room with a customer. I like that only minimal software is needed to get running. We have some remote employees so this also works well for presenting and gathering feedback with those members. What do you dislike about Lookback? I wish the tool worked with any browser but I understand the challenge they have. Some customers might not be allowed to install Chrome ...

"Great way to do research remotely"

What do you like best? I love that I can get this level of customer feedback without having to actually be in the room with a customer. I like that only minimal software is needed to get running. We have some remote employees so this also works well for presenting and gathering feedback with those members. What do you dislike? I wish the tool worked with any browser but I understand the challenge they have. Some customers might not be allowed to install Chrome extensions so that can be a ...