LogRocket Reviews in September 2026: User Ratings, Pros & Cons

"Great resource!"

What do you like best about LogRocket? I like that I can use this as a tool to troubleshoot our customer base. What do you dislike about LogRocket? I don't like that sometimes I don't know which is the latest session. What problems is LogRocket solving and how is that benefiting you? I'm looking at customer issues. I can quickly see if the error is the user or application.

"Log Rocket is great for providing proof and confirming the process that the user went through"

What do you like best about LogRocket? Log Rocket is great for providing proof and confirming the process that which the user went through the app. Seeing the user's eye-view is a great help. What do you dislike about LogRocket? To be able to get downloadable recording is an addition to the feature would be great. What problems is LogRocket solving and how is that benefiting you? We are able to identify the user's fraudulent activity.

"Super cool platform!"

What do you like best about LogRocket? I love the recording and fast-forward abilities, allows for seamless review. What do you dislike about LogRocket? I dislike the ambiguity of some filters and the lack of an introductory tutorial for a user to check out at their own pace. What problems is LogRocket solving and how is that benefiting you? Solving user journeys and recognizing what content draws customers' attention on our site.

"Simple way to actually see how you users are interacting with your app"

What do you like best about LogRocket? LogRocket makes it easy to understand how your end users are truly interacting with your application, not just how you assume they are. What do you dislike about LogRocket? Sometimes the click locations and other interactions don't quite line up with the virtual DOM in LogRocket. What problems is LogRocket solving and how is that benefiting you? When errors take place, its nice to be able to go back in time and see exactly what the user was doing when ...

"Perfect Tool For UX/UI Issues"

What do you like best about LogRocket? LogRocket is the tool I've been wanting for a while now. It makes it so easy to identify and resolve user issues, both in the moment and post-fact What do you dislike about LogRocket? Can be hard to sometimes find the exact person you're looking for when resolving a live customer service issue What problems is LogRocket solving and how is that benefiting you? We're solving two main problems right now. 1) What is going wrong when a user contacts us over ...

"Excellent insights into end-user issues"

What do you like best about LogRocket? Filtering the sessions by a lot of filters (email, url path, browser, ...). Be able to see common "issues", that needs investigation. Ability to proactively respond to user issues. What do you dislike about LogRocket? Some session replays take som time to load. As a software developer I would like to see ALL request/response headers for XHR calls. What problems is LogRocket solving and how is that benefiting you? Understand which problems users ...

"Burned 25k sessions pretty fast"

What do you like best about LogRocket? The app is slick, easy to use and navigate, love the issues section. What do you dislike about LogRocket? Waiting for a tech support question to be replied to for quite some time now. What problems is LogRocket solving and how is that benefiting you? More visibility on what kind of issues our clients are experiencing.

"Wonderful product !"

What do you like best about LogRocket? Very simple implementation and on daily usage. It led us to get more info about bugs and give better help to our customers. It led us to anticipate bugs before they arrived on our customer base. What do you dislike about LogRocket? The only pain point could be the implementation of VueJS for Chrome Extension & the pricing between team & pro options, the gap is a bit too much to only get some stats. What problems is LogRocket solving and how is that ...

"Irreplaceable debugging/user insights tool"

What do you like best about LogRocket? 1. Debugging user issues is so much easier with Logrocket. Instead of relying on often inaccurate repro steps, you can use Logrocket to see exactly what the user did. 2. User research is much more painless with Logrocket. Using its rich set of filters, we can browse sessions for segments of users we're interested in and observe the pain points they encounter. What do you dislike about LogRocket? 1. Leaking PII becomes a constant background worry. The ...

"A great alternative to User Interviews"

What do you like best about LogRocket? User Session recordings are the best part of it and I like how you can segment and search by URLs that have been visited. What do you dislike about LogRocket? Sometimes the same time sessions have been split into multiple ones and some sessions are missing. What problems is LogRocket solving and how is that benefiting you? Reviewing the user sessions and trying to proactively improve the platform.