LivingLens Review: Is It The Right Video Survey Software For Your Team?MIGRATED TO Medallia Video
MIGRATED TO Medallia Video
Best for SMB teams · Mid-market · Enterprise
GDPRLivingLens offers custom pricing plan
Marketlogic
Cello Health
YouthSight
ForesterTrusted by teams including Marketlogic
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is LivingLens?
LivingLens is the world leader in automated recognition software. Utilize comprehensive AI and machine-learning algorithms to recognize emotions, objects, contexts, and sentiments from survey, app, cloud and video footage. Easily upload existing video content or even use video capture tools for creating customized feedback. Analyze video insights to draw invaluable trends from the data and achieve an in-depth understanding of your customers. With LivingLens, reach new heights of success and drive your business goals!
Pricing
LivingLens offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRPlatform
Web + mobile app (iOS & Android)
LivingLens Software Demo
LivingLens was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LivingLens
- Use cases
- Customer experience analysis, Market research, Brand positioning and marketing
- Team types
- Customer insights teams, Market research analysts
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose LivingLens
Powerful video intelligence platform for extracting customer experience insights
Intuitive and customer-friendly interface for easy data analysis
Emotional analysis tools that support brand positioning and marketing efforts
Is LivingLens right for you?
Best for extracting customer insights via AI-driven video emotion and sentiment analysis.
Choose LivingLens if
- You need to analyze customer experience through video feedback efficiently.
- Your team requires intuitive tools for emotional and sentiment recognition in videos.
- You are a medium or large enterprise focused on market research or brand positioning.
Consider alternatives if
- Your workflow demands advanced video editing and smooth transition features.
- You operate in regions with strict GDPR regulations limiting facial video recording.
What buyers should know before shortlisting LivingLens
Medallia Video's video intelligence platform extracts insights from customer interactions and analyzes feedback across multiple sources. The core strength is speed—the system processes and categorizes video content faster than manual review.
Before shortlisting, verify that the themes section covers your specific use cases; some users report needing custom taxonomy work to match their research questions. Machine translation quality varies by language pair and should be tested with your actual content during a demo.
The platform handles standard video volumes well, but processing costs scale sharply for large batches—request a pricing model based on your expected monthly video count and resolution requirements. Ask the vendor for a sample cost estimate at your projected usage level.
The interface is straightforward for analysts and non-technical stakeholders. Integration with your existing data warehouse or CRM requires API configuration; confirm that Medallia's support team can assist with your specific stack.
Check whether the platform exports insights in formats your downstream tools accept (CSV, JSON, API feeds). Pricing is typically per-video-processed or per-user-seat; clarify which model applies to your contract and whether overage fees apply.
LivingLens pros and cons
- LivingLens pros
Powerful video intelligence platform for extracting customer experience insights
Intuitive and customer-friendly interface for easy data analysis
Emotional analysis tools that support brand positioning and marketing efforts
- LivingLens cons
Machine translation quality needs improvement for better accuracy
Limited themes and analysis features restrict advanced functionalities
Ready to try it?
Get started with LivingLens
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare LivingLens side-by-side with top Video Survey Software alternatives.
What is the pricing of LivingLens?
LivingLens uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
LivingLens Pricing Plans
Weighing your options?
Not sure if LivingLens fits your budget?
LivingLens reviews and ratings
Buyer sentiment
Overall buyer sentiment is positive, with strong appreciation for the video intelligence capabilities and user-friendly interface, tempered by some concerns about translation accuracy and feature limitations.
What buyers like
- Video intelligence platform
- Ease of use
- Emotional analysis
Common complaints
- Machine translation quality
- Limited analysis features
Are you using LivingLens?
What users are saying
AB
Abdul B
09/25/22
"Great"
What do you like best about Medallia Video? Video intelligence best platform. Tells alot about thecudtomer experience and best themes to use. What do ...
Read more
AU
Anonymous User
03/06/22
"Live in Future"
What do you like best about Medallia Video? One of the best components of the product is the video intelligence platform of the live lens. It's ...
Read more
AU
Anonymous User
03/01/22
"A new and dynamic experience"
What do you like best about Medallia Video? The video intelligence platform of living lens is one of the best things about Living Lens. I also like ...
Read more
MA
Mahad A
03/01/22
"An efficient and interactive dive into data analysis with a customer friendly interface."
What do you like best about Medallia Video? As stated before, the customer-friendly interface and comfortable view of the overall platform are second ...
Read more
AU
Anonymous User
02/25/22
"A likely Frienship"
What do you like best about Medallia Video? Emotional analyzing tools to make a positive impact on your customers What do you dislike about Medallia ...
Read more
MZ
MUHAMMAD Z
02/22/22
"Zaki review"
What do you like best about Medallia Video? The video intelligence platform of living lens. The anlyzing of data from so many aspects. Tools that i'm ...
Read more
- See if LivingLens fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of LivingLens?
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Natural Language Processing (NLP) is a software feature that enables computers to understand, interpret, and manipulate human language. It i…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Surveys are a vital tool for gathering information and feedback from a specific group of people. It allows organizations and businesses to u…
LivingLens security and data handling
Key compliance certifications and security features for IT and security teams evaluating LivingLens.
Certifications
Alternatives to LivingLens
LivingLens Customers
Marketlogic
Cello Health
YouthSight
Forester
LivingLens Support Options
Frequently Asked Questions About LivingLens
Common questions buyers ask before choosing LivingLens.
LivingLens is a Video Survey Software. LivingLens offers Sentiment Analysis, Support Audio / Images / Video, Natural Language Processing, Data Analysis Tools and many more functionalities.
LivingLens is a strong fit if: You need to analyze customer experience through video feedback efficiently.; Your team requires intuitive tools for emotional and sentiment recognition in videos.. Consider alternatives if: Your workflow demands advanced video editing and smooth transition features.; You operate in regions with strict GDPR regulations limiting facial video recording..
Buyers commonly note the following limitations of LivingLens: Machine translation quality needs improvement for better accuracy; Limited themes and analysis features restrict advanced functionalities; Editing process and video transitions could be smoother.
Some top alternatives to LivingLens includes Plotto, Qwary, Testimonial, VideoPeel and VideoAsk.
LivingLens offers Quotation Based pricing model
The starting price is not disclosed by LivingLens. You can visit LivingLens pricing page to get the latest pricing.
Ready to try it?
Get started with LivingLens
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].