8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 61-70 out of 309
CH
Charlottte H
09/29/22
"the tool allows us to deliver the right CX for our business partners"
What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial
CH
Charlottte H
09/29/22
"the tool allows us to deliver the right CX for our business partners"
What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial
AE
austin e
08/23/22
"Very great CSMs and support from LivePerson is the best part of the tool ."
What do you like best about LivePerson? The best part is the team there, the support offered, etc. What do you dislike about LivePerson? The technology is probably slightly light in terms of updates. What problems is LivePerson solving and how is that benefiting you? Allowing us to QUICKLY connect to customers and solve their needs without a lag.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
KS
Kristina S
07/11/22
"Excellent Partners"
What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs
KS
Kristina S
07/11/22
"Excellent Partners"
What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].