8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 51-60 out of 309
AU
Anonymous User
12/13/22
"Great partnership!"
What do you like best about LivePerson? I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. What do you dislike about LivePerson? I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also ...
Read more
AU
Anonymous User
12/13/22
"Great partnership!"
What do you like best about LivePerson? I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. What do you dislike about LivePerson? I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also ...
Read more
AU
Anonymous User
12/13/22
"Great partnership!"
What do you like best about LivePerson? I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. What do you dislike about LivePerson? I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also ...
Read more
AU
Anonymous User
12/13/22
"Great partnership!"
What do you like best about LivePerson? I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. What do you dislike about LivePerson? I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also ...
Read more
AU
Anonymous User
12/13/22
"Great partnership!"
What do you like best about LivePerson? I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. What do you dislike about LivePerson? I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also ...
Read more
WN
William N
10/19/22
"Excellent"
What do you like best about LivePerson? All the relevant information is always handy. The activity audit is shown in real time with no delays. Very easy and simple to use for everyone, from supervisors to agents. What do you dislike about LivePerson? There is not something I would dislike about this product. Is actually sad that the company I work for had to migrate to another platform, as this was an excellent one. What problems is LivePerson solving and how is that benefiting you? By the ...
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AU
Anonymous User
09/29/22
"Great products with features that enhance digital communication with our customers."
What do you like best about LivePerson? Great customer support and advice on how to improve the messaging experience for our agents and customers by understanding our business and how we operate. Our customer support manager and tech lead and very accomodating, really approachable and always willing to help. What do you dislike about LivePerson? Very occasionally, I think their internal teams (tech) can communicate better, especially when resolving faults, however, on the whole these are ...
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CH
Charlottte H
09/29/22
"the tool allows us to deliver the right CX for our business partners"
What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial
CH
Charlottte H
09/29/22
"the tool allows us to deliver the right CX for our business partners"
What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial
CH
Charlottte H
09/29/22
"the tool allows us to deliver the right CX for our business partners"
What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].