8.8
Spot Score
Secure, automatic backup for your digital life.
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Starts from $8.99/Month
Livedrive has consistently proven to be a reliable and efficient choice for users looking to securely store their data. Customers praise its seamless performance, ease of use, and excellent backup software. The platform's ability to back up data from multiple devices offers flexibility and convenience, making it a valuable tool for users with various ...Read more
Reliable and secure backup service that has saved users' data numerous times without any issues.
Seamless and efficient background operation with excellent customer support when needed.
Easy to configure and retrieve data, with an intuitive and transparent interface.
Offers peace of mind with automatic backups and convenient access to data from anywhere.
Some users find the small size of the app windows tedious for navigating through large file trees.
Limited marketplace options for additional apps and connectors might restrict the advanced functionalities desired by some users.
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Showing 91-100 out of 112
DP
Dr Paul Kirk
02/24/19
I have used Livedrive for several…
I have used Livedrive for several years. Of recent, their service has been failing with lost online documents. It is also unable to fully update/add files to their system.When I raised this issue with them their customer service threatened to erase all my files within 3 days unless I agreed to continue with them. See below email extract;"If you do not wish to contact my colleagues, the closure will be actioned automatically within 3 business days, and once this is done any data transferred ...
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nicky c
02/06/19
GREAT 1 YEAR ON :)
i use the backup only plan as an extra precaution to my home backup in case of fire or thief ect i used to be with crashplan until they changed to business plans so i looked online and found livedrive a uk company with data storage in the uk so i gave them ago. a year on and im very pleased with my choice and will update this review yearly :)
MG
Maurice Geldert
12/26/18
Unethical billing
Unlike most any other soft ware,; you cannot cancel online, and must make a call to England during their business hours. Obviously designed to make it virtually impossible to do, and don't try to remove your cc info, because it's not possible. Will have to block with cc company.Oh, no problem signing up or upgrading online!
SJ
Sherin Joseph
12/04/18
customer support is good
customer support is good , but the reseller pricing is bit too high, (they will increase the price as they wish ) , and even after . a long time customer no adjustments or any support . but overall okay.
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Dylan
11/21/18
Business account - Support experience.
Have had a business account with LiveDrive for a couple of years now. The service has worked well for both backup and briefcase (cloud share drive)I did have an issue with the Briefcase service and submitted a support ticket, honestly not expecting much to be done about it. After o few messages back and fourth with some suggestions the problem was still not resolved. I was then offered a remote session to assist and a phone call which certainly sped up the eventual resolution.I had another ...
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CK
Chris K
11/03/18
I signed up for a trial but…
I signed up for a trial but found the online service, although fine for PC backup, would not scale to the speed & volumes I would need for video files. As it was the weekend, I was annoyed that I could not cancel easily online, but searching their help I found a cancellation form. I followed it up with a telephone call on the Monday morning and met rapid, polite & effective customer service. Hopefully this is the standard everyone will meet in future - but please Livedrive, allow online ...
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Julia
09/12/18
Terrible service, terrible product
Terrible service, terrible product.... I have just lost 3 months' worth of data. The programme was no longer synching. I contacted livedrive support who told me to uninstall the app and download the new one. The new one won't install. I can't access any of my files unless I go online, but even then the last 3 months' worth of data are not there. Livedrive closed my case before they had even tried to fix it. I contacted an IT expert who said it didn't surprise him at all as he had had some ...
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SJ
Stephen J Whitworth
08/22/18
Closing your account better dont open one!
This is not a comment on the service it is a comment on closing an account. They make it purposefully difficult and try and try to keep charging you unless you go through a long-winded telephone call and to the UK hopeless if you live overseas. Happy to take your money but not happy to provide local calling numbers irrespective of time which you have to spend. I had two accounts closed one and used the other until this year when a technical issue made me close it. They mned information on ...
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CH
Clive Hawes
07/08/18
Terrible
Terrible. The software stops working without warning.. the support takes at best 2 days for a response and in the last instance they simply closed the ticket without a response.. no phone numbers so cant call... not GDPR compliant. Useless service I wish I had never come across. I has started the long process of migrating my 11tb of cloud data elsewhere. AVOID AVOID AVOID
GL
Gary Lane
02/20/18
Terrible service and appalling download…
Terrible service and appalling download speeds - I have 75MB/s download speed and yet I am getting a low as 24KB/s from Livedrive some times and at best 3MB/s . Its terrible service and absolutely not for a small business it is taking weeks to download.Do not touch them - use Dropbox or anyone else.
