9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
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LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Aaron D
01/29/14
"Best experience with a SAAS"
What do you like best about LiveChat? The flexibility of the platform allows me to be online from my phone, tablet and computer at the same time. I have been able to customize the invitation to be subtle and more inviting than a nuisance. The ability to customize groups and adjust preset invitations based on conditions. What do you dislike about LiveChat? There is not that many default options for the greeting, would be nice to have some animated variety. Recommendations to others ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].