LeadSquared CRM Reviews in July 2026: User Ratings, Pros & Cons

Good support service

What do you like best? I really liked the basic feature that lets me customise the fields based on my process. It has a very simple and easy to use interface. I also like the fact that I can use the CRM on my phone as well. The LeadSquared support team has been very prompt in their responses What do you dislike? The Dashboard seems not been able to provide the proper information. What problems are you solving with the product? What benefits have you realized? We are using ...

Increase Productivity

What do you like best? I really liked the Smart Views Feature that lets me customise CRM based on my process. It has a very simple and easy to use interface. I also like the fact that I can use the CRM on my phone as well.The LeadSquared support team has been very prompt in their responses. What do you dislike? The Dashboard/Reports section lacks customisation and would like to utilise that to its fullest potential. Also I would like to see improvements in the Deign of the CRM in ...

The perfect toolkit for lead management & marketing automation

What do you like best? Landing pages, multi-source lead capturing, lead management, marketing campaigns, and reporting all come together in one well-designed package. What do you dislike? Reports need improvement. Allowing for customisation of reports based on self-selected fields and criterias would be good. What problems are you solving with the product? What benefits have you realized? Capturing all our leads in one single platform, assigning to Sales team for follow-up, ...

Leadsquared - Effective and Efficient

What do you like best? Leadsquared comes with marketing automation and lead flow options that are built in, very dynamic and allow you to customize a great deal of a sales process or lead flow without needing to invest in a 3rd party developer. Everything from set up, the cost of each user, the launch, data migration and everything to get going was so much better than other CRM/Software solutions. What do you dislike? There isn't much that I don't like, maybe incorporating heavier ...

Leads Management Platform

What do you like best? I like the user friendly interface where any beginner level of computer user can do easily manage their calls and data. What do you dislike? Reports Tab, there should be bit of clarity in caption of reporting tab so user can easily identify the report you need. Recommendations to others considering the product: I firmly recommend business/enterprises to include this CRM in their business family to get better insight of progress in their business and ...

Feature Rich Product with Outstanding Customer Service

What do you like best? This is a very quickly evolving platform with a wide range of CRM and digital marketing functionality. We have been using it for 2 years and frankly it is hard to keep up with the pace of new feature introductions. Across it all has been a foundation of outstanding customer service and a desire to make it work for the customer. What do you dislike? The fact that the unique record indicator is a email address, limits many of our use cases. For example, we sell ...

CRM to the mark

What do you like best? Whatever I expected from CRM, I found all possible solution from Leadsquared CRM that too value for money. implementation side 100% satisfied... immediate action to any queries from the support team. Felt like dealing with any international company. truly professional. What do you dislike? So far no any dislikes, but It is only 60 days I have started using fulfledged, Will be very early to comment on it. Recommendations to others considering ...

Easy to use & fast outcome

What do you like best? Identify your engaged prospects & close the Sales quickly, Landing pages, Marketing Automation What do you dislike? Live Chat is not available with Leadsquared Executive Recommendations to others considering the product: It is a complete solution for Sales & Marketing CRM What problems are you solving with the product? What benefits have you realized? Duplicacy of Leads, Real time transfer of leads to respective divisions, single sign in for ...

Our SPOC for all marketing efforts!

What do you like best? Supports lead capturing from various sources. CRM easy to use for our sales team. Great marketing automation features. Love the fact there is an app to go along with it. The landing page builder is also a great addition. What do you dislike? Pricing could be reduced. Additional apps in "Apps Marketplace" should be made free. What problems are you solving with the product? What benefits have you realized? Lead capturing and nurturing.

A highly effective CRM and automation solution with an efficient team to support

What do you like best? Economical but effective solution for Small and Medium enterprises and customized, personal support provided by their Customer Success team who make sure they go the extra mile to provide the service which the client needs. The solution is not too hard to be trained on which makes adoption at call centres easier. What do you dislike? Some financial services basic requirements had to be developed later which resulted in us working with some stop-gap solutions. ...