9.2
Spot Score
Lavu Reviews in July 2026: User Ratings, Pros & Cons
Revolutionize your restaurant with Lavu's innovative technology.
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Starts from $69 / Month
Lavu Reviews & Ratings
Spotsaas Editor’s POV
Lavu POS has mixed user reviews. Customers report the system is easy to learn and has 24/7 support that responds quickly. However, billing discrepancies and difficult cancellation processes are recurring complaints. Before shortlisting, verify how billing cycles work in your contract and confirm the cancellation policy in writing. The platform works well for ...Read more
Lavu pros and cons
Easy setup and user-friendly interface, making operations smooth for businesses.
Efficient onboarding process with excellent support staff, simplifying the transition for users.
Reliable and customizable system that modernizes operations, meeting business needs effectively.
Strong customer service with a responsive and supportive team, ensuring a positive user experience.
Issues with billing and cancellation process, leading to unexpected charges and difficulties in terminating services promptly.
Inconsistencies in customer service responsiveness and communication, causing frustration and dissatisfaction among users.
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Showing 251-260 out of 422
PT
Pizza Time Spanaway, Wa
02/27/22
Alex is very helpful whenever I need…
Alex is very helpful whenever I need something fixed. Very much appreciated.
LG
Lauren G
02/27/22
Very helpful and patient!
Date of experience: February 28, 2022
BW
Brandon Walker
02/26/22
Customer service at Lavu has always…
Customer service at Lavu has always been Quick and easy for me is a consumer. They’ve always been patient, efficient and helpful every time. Savio Especially stood out. Thank you
TT
Taco Tontos
02/24/22
… Lavu is very lucky to have Sohaib
Very very frustrating that Lavu upgraded their website and as a direct result we lost 2+ days of online order. A larger loss was the HOURS we spent on the phone trying to fix the problem. I’m addition , we spent multiple hours trying to solve the problem prior to Lavu admitting they knew what the problem was and that it was admittedly all LAVUd fault. $99. Is not nearly enough compensation for the man hours spent on a problem Lavu created. Sohaib Was fantastic. Very helpful and ...
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C
Cajun
02/24/22
Rating would be higher if the Procedure…
Rating would be higher if the Procedure for switching from one Processor to LAVU Pay had been clearer. The process was quite painful, it took weeks for us to even get our Card Readers after we had already committed to switching from HEARTLAND whom we have been with for 12 Years, to LAVU PAY. That took several Email attempts to the Salesperson who themselves couldn’t do anything about it and had to reach out to their Superior to get things going. I could go on and on, but I will just say the ...
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WB
walner Borbon
02/24/22
I really like how the support work
I really like how the support work! Thanks a lot for all the help, this is the second time i got support from Lavu, i just wnat to say thanks guys.
TT
Taco Tontos
02/24/22
… Lavu is very lucky to have Sohaib
Very very frustrating that Lavu upgraded their website and as a direct result we lost 2+ days of online order. A larger loss was the HOURS we spent on the phone trying to fix the problem. I’m addition , we spent multiple hours trying to solve the problem prior to Lavu admitting they knew what the problem was and that it was admittedly all LAVUd fault. $99. Is not nearly enough compensation for the man hours spent on a problem Lavu created. Sohaib Was fantastic. Very helpful and ...
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BT
Baan Thai Restaurant
02/22/22
Great call in Customer Service
Sent in an email with a question 4 days ago. I called up today and Hank was super helpful.
BT
Baan Thai Restaurant
02/22/22
Great call in Customer Service
Sent in an email with a question 4 days ago. I called up today and Hank was super helpful.
JH
John Hughes
02/20/22
Grearcustomer support and extended…
Great customer support and extended well after install and Sale.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].