9.2
Spot Score
Lavu Reviews in July 2026: User Ratings, Pros & Cons
Revolutionize your restaurant with Lavu's innovative technology.
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Starts from $69 / Month
Lavu Reviews & Ratings
Spotsaas Editor’s POV
Lavu POS has mixed user reviews. Customers report the system is easy to learn and has 24/7 support that responds quickly. However, billing discrepancies and difficult cancellation processes are recurring complaints. Before shortlisting, verify how billing cycles work in your contract and confirm the cancellation policy in writing. The platform works well for ...Read more
Lavu pros and cons
Easy setup and user-friendly interface, making operations smooth for businesses.
Efficient onboarding process with excellent support staff, simplifying the transition for users.
Reliable and customizable system that modernizes operations, meeting business needs effectively.
Strong customer service with a responsive and supportive team, ensuring a positive user experience.
Issues with billing and cancellation process, leading to unexpected charges and difficulties in terminating services promptly.
Inconsistencies in customer service responsiveness and communication, causing frustration and dissatisfaction among users.
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Showing 231-240 out of 422
LL
Logan Luttrell
03/15/22
Amazing support.
Sohaib Ismail is an amazing employee and one of the main reasons we have stayed with lavu.
MK
Michael Kevin
03/15/22
Great customer service
Great customer service. Fully stisfied
AK
AMMAR KHORJIYA
03/15/22
Loving it really easy to use and…
Loving it really easy to use and customer service available when needed it really do recommended to others and Sohaib was really helpful every time
FA
Fabian Angulo
03/15/22
My IT Support
My IT Support, his name Shane, was very helpful, always pending about any troubleshooting and wiling to help at any time.
BL
Brian Lewis
03/14/22
Shane was very helpful getting our…
Shane was very helpful getting our system back up and running. I appreciate his help. Thanks
KB
Karla Barrios
03/14/22
I had problems with tickets that were…
I had problems with tickets that were already paid and were shown again on the screen as owed, the printers weren't asigned correctly to the ipads, the ips were wrong and that got all the system a little confusing. Shane was very patient with me and helped me fixing all the issues, got it back on track after 2 hours over the phone trying all the steps he was telling me.
MB
Monique Binns
03/14/22
Rep was thorough and handled my request.
Rep was thorough and handled my request.
I
ITProfessional
03/13/22
Excellent tech support experience with Roy!
We have used Lavu for years. The product and support have been excellent.
ER
Emily Rose LaSala
03/13/22
I was so impressed with how responsive…
I was so impressed with how responsive Shane/Sohaib was in responding to my request for support. He guided me through connecting our PAX terminal to our POS with so much patience. I was so appreciative he was able to identify issues we were having and resolve them immediately on the spot. Thank you again for providing outstanding support:)
PV
Paul VonDestinon
03/13/22
My issue was resolved quickly and easily
Date of experience: March 14, 2022
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].