Kore.ai Reviews in July 2026: User Ratings, Pros & Cons

"Easy to develop Chatbots and Developer friendly."

What do you like best about Kore.AI? Kore.ai platform easy to develop chatbots using the drag and drop tool. Using the tool quickly build, test and release the usecases into production and it's provide the metrics to improve the customer experience. What do you dislike about Kore.AI? Kore.ai don't have UI based integrations with third party applications and still need to improve on extracting FAQ's from documents. What problems is Kore.AI solving and how is that benefiting you? Kore.ai ...

"Absolute delight to use"

What do you like best about Kore.AI? User-friendly, easily accessible, and easy maintenance What do you dislike about Kore.AI? There is nothing to dislike about kore ai platform. What problems is Kore.AI solving and how is that benefiting you? Kore AI helps with IT solutions. It is beneficial as the solution for my problem is available in the bot itself

"Most Frequently Used by Me!"

What do you like best about Kore.AI? Whenever I stack some where to find the funtionality of plateform kore.ai support team is very fast responce your issue. 1) The First fall provides debugging your own chatbot to find and resolve the issues. 2) Kore.ai provide a strong community developer to solve your query and respond very fast (Most of the issue you can already find on community sites). 3) Somehow, if you have not found any resolution from those points, then you can use the ...

"Great transformation partner, great customer success team"

What do you like best about Kore.AI? Kore.AI has some pretty advanced capabilities, their methodology to solve problems is great and they are continuously improving their product. What do you dislike about Kore.AI? it takes time to get a quote from the professional services. What problems is Kore.AI solving and how is that benefiting you? we are using Kore.AI chatbots to provide a better candidate journey to our website visitors, it allows integration with multiple systems allowing a smooth UX.

"OUTRAGEOUS"

What do you like best about Kore.AI? It's wonderful machine learning model, and it has various features to help interact with users, one of the best in quality of services provided to the clients. What do you dislike about Kore.AI? Nothing everything I experienced is the best in class there aren't particular reasons for disliking this and every one who needs bots must try this and then compare then on What problems is Kore.AI solving and how is that benefiting you? They work on NLP and ...

"User friendly and smart bot"

What do you like best about Kore.AI? Platform is user friendly and easy to implement. Very good documentation available and other means to measure the performance of the bot on timely basis are available. What do you dislike about Kore.AI? Nothing in particular, overall a good product. What problems is Kore.AI solving and how is that benefiting you? Currently using it for ITSM which is integrated with Service now. This has reduced the traffic to live agent and serves as self service guide ...

"Great Product to work on"

What do you like best about Kore.AI? Everything, it is very simple to use and easy to implement . What do you dislike about Kore.AI? Nothing, overall a great product to look forward too, there is continuous improvement. What problems is Kore.AI solving and how is that benefiting you? We are using for ITSM and also for CRS.

"Great Product to work on"

What do you like best about Kore.AI? Everything, it is very simple to use and easy to implement . What do you dislike about Kore.AI? Nothing, overall a great product to look forward too, there is continuous improvement. What problems is Kore.AI solving and how is that benefiting you? We are using for ITSM and also for CRS.

"Certification Experience"

What do you like best about Kore.AI? The NLP engine and its features. THe drag and drop feature is also good. What do you dislike about Kore.AI? The testing of the bot needs to be more accurate. What problems is Kore.AI solving and how is that benefiting you? Kore AI is solving chatbot development problems with no code method. I am from a QA background and don't know how to code. So it is beneficial for me.

"Kore.ai Experience Optimization Platform"

What do you like best about Kore.AI? User-friendly platform and it is easy to build a workflow for the different use case What do you dislike about Kore.AI? I have not seen anything as such still now What problems is Kore.AI solving and how is that benefiting you? Kore.AI solving business problems which every user essentially requires in life