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8.2

SpotScore

Keeping - Help Desk Software

Keeping Reviews in August 2026: User Ratings, Pros & Cons

Efficiently manage and resolve customer issues with Keeping.

4.49

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Keeping Reviews & Ratings

4.49

Very Good

Based on 44 ratings & 41 reviews

Are you using Keeping?

Rating Distribution

Excellent

(24)

Very Good

(16)

Good

(1)

Poor

(0)

Terrible

(0)

Spotsaas Editor’s POV

Keeping is a powerful help desk application tailored for service provider organizations, offering extensive ticket management and reporting features. Its ability to track interactions and generate reports makes it ideal for larger teams.Read more

Keeping pros and cons

  • Ticket assignment capabilities

  • Historical data tracking

  • Reporting features

  • Polls for stakeholder feedback

  • Complex setup process

  • Limited user interface design

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Showing 41-41 out of 41

AU

Anonymous User

08/25/20

4.5 out of 5

"Keeping, positive experience"

What do you like best about Keeping? Cleanly integrated right into GMail, reliable and robust. What do you dislike about Keeping? Expensive for small volume email, but I understand entry level option coming soon. What problems is Keeping solving and how is that benefiting you? Easy tracking of support emails.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].