Keeping Reviews in August 2026: User Ratings, Pros & Cons

"Amazing application for support teams"

What do you like best about Keeping? Is integrated in gmail as an extension of chrome. What do you dislike about Keeping? It's not the same in the mobile android version What problems is Keeping solving and how is that benefiting you? With keeping I can organize the emails that arrive to support, assigning them to agents and establishing priorities. Also, all agents can see all emails and collect them for themselves

"Simple To Use And Not Complicated To Learn"

What do you like best about Keeping? The simplicity of the set up is super easy. No learning curve necessary. If you do have a question the help desk replies to you on chat real time OR they reply to your email support questions within a few hours max. Also, I love the fact that the customer does not ever see a "ticket" number - which makes the entire experience on the user end more personable. What do you dislike about Keeping? At this moment there is no mobile app or true mobile ...

"Keeping, a solid solution for a simple way to track IT issues."

What do you like best about Keeping? I like Keeping's simplicity. I like the ability to filter tickets based on users or groups. What do you dislike about Keeping? Retrieving closed tickets has been a challenge and can be improved. The ability to filter searches for tickets is not clearly defined. Recommendations to others considering Keeping: If you have a small to mid-size company and your organization is looking for a cost effective helpdesk solution , then Keeping is powerful enough to ...

"Easy to use CRM solution"

What do you like best about Keeping? I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive. What do you dislike about Keeping? It is very simple, which is great. However, there ...

"Great tool to track and share support emails with other colleagues."

What do you like best about Keeping? I like the integration with gmail and how it looks like a separate inbox. I also like that I can communicate with other resources on each email/ticket. What do you dislike about Keeping? I don't like the notification system. It just a small red dot on the 'K' logo that is supposed to indicate to me that there is something new. Wish this was better. What problems is Keeping solving and how is that benefiting you? Streamlining the process to support our ...

"Great way to integrate ticketing into GSuite"

What do you like best about Keeping? The seamless integration into GSuite, the automatic setup, and the ability to keep track of issues. What do you dislike about Keeping? Not a very good mobile solution, but that's about it What problems is Keeping solving and how is that benefiting you? Keeping staff on the same page when working through customer issues by being able to search a customer name and see all the interactions in the same place.

"Fantastic and affordable for small business"

What do you like best about Keeping? Great support. Easy usage. Constantly updating and improving What do you dislike about Keeping? Wish that it had better mobile support as it's lacking currently What problems is Keeping solving and how is that benefiting you? Small business help desk

"Great for Small Business!"

What do you like best about Keeping? Ease of use between teammates. We can all see what emails come in and assign them to proper person. What do you dislike about Keeping? Does not integrate with Solve360 - our CRM software. What problems is Keeping solving and how is that benefiting you? No longer having to call "dibs" on emails. Simply assign the email to the proper person.

"Easy integration for our support staff"

What do you like best about Keeping? Seamlessly integrates with Gmail so we don't have to work in another tool. Allows everyone to see responses from the team. What do you dislike about Keeping? Wish it also worked on mobile when on the go. Recommendations to others considering Keeping: Hassle-free. Quick and prompt response if required from the company. What problems is Keeping solving and how is that benefiting you? Integrated, easy support desk that does not take a lot of time to learn.

"Tried them all-- Keeping is perfect for our startup"

What do you like best about Keeping? Exactly the features we needed without a lot of other stuff-- gmail integration, automatically pick up cc'ed addresses into ticket, collision detection (alert that one of your stuff members already started responding.) Pricing is fair. What do you dislike about Keeping? Just a little slow to pick up proactive tickets. What problems is Keeping solving and how is that benefiting you? It's our email support solution. Easy to track outstanding support issues.