Keeping Reviews in May 2025: User Ratings, Pros & Cons

"Keeping at a University in Mexico"

What do you like best about Keeping? Having control over the responses of all our agents, as well as making sure that all email are being responded. What do you dislike about Keeping? The reports can be better, they lack details on each mailbox What problems is Keeping solving and how is that benefiting you? Making sure that all the students have a simple way to communicate with each area. With keeping we can keep track of the activity of all of our agents, and they can collaborate to solve ...

"Easy integration for our support staff"

What do you like best about Keeping? Seamlessly integrates with Gmail so we don't have to work in another tool. Allows everyone to see responses from the team. What do you dislike about Keeping? Wish it also worked on mobile when on the go. Recommendations to others considering Keeping: Hassle-free. Quick and prompt response if required from the company. What problems is Keeping solving and how is that benefiting you? Integrated, easy support desk that does not take a lot of time to learn.

"Great for Small Business!"

What do you like best about Keeping? Ease of use between teammates. We can all see what emails come in and assign them to proper person. What do you dislike about Keeping? Does not integrate with Solve360 - our CRM software. What problems is Keeping solving and how is that benefiting you? No longer having to call "dibs" on emails. Simply assign the email to the proper person.

"Fantastic and affordable for small business"

What do you like best about Keeping? Great support. Easy usage. Constantly updating and improving What do you dislike about Keeping? Wish that it had better mobile support as it's lacking currently What problems is Keeping solving and how is that benefiting you? Small business help desk

"Nice tool, but could be improved"

What do you like best about Keeping? - Fast setup - Fast support - Easy setup with aliases at Gmail What do you dislike about Keeping? - wrong notifications - wrong signatures - they have to be setup manually - the rules for forwarding e-mails (out and in Keeping) could be written in advance Recommendations to others considering Keeping: Please implement these issues and improve the service ;-) What problems is Keeping solving and how is that benefiting you? Daily customer support

"UX isn't great"

What do you like best about Keeping? The integration with Google Workspace was easy to set up. What do you dislike about Keeping? I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note system not at all useful because it wasn't really clear when there was an internal note that needed to be ...

"Simple To Use And Not Complicated To Learn"

What do you like best about Keeping? The simplicity of the set up is super easy. No learning curve necessary. If you do have a question the help desk replies to you on chat real time OR they reply to your email support questions within a few hours max. Also, I love the fact that the customer does not ever see a "ticket" number - which makes the entire experience on the user end more personable. What do you dislike about Keeping? At this moment there is no mobile app or true mobile ...

"Useful for work."

What do you like best about Keeping? It is easy to change an email into a ticket for others to use. What do you dislike about Keeping? Emails are set to different tabs too easily, causing things to be lost. What problems is Keeping solving and how is that benefiting you? Customer emails arrive in one place for everyone to review, making it easier for customers to contact the correct person.

"Keeping Review with Maho Shades"

What do you like best about Keeping? Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies! I also like the fact that keeping closes out conversations if you've replied to a customer and the conversation is over. it doesn't fill up as fast as a regular inbox! What do you dislike about Keeping? There's really not much I ...

"The in-between solution for small businesses"

What do you like best about Keeping? I like that it provides the essential functionality you need from a ticketing customer support system without the clutter and confusion of a product like Zendesk. What do you dislike about Keeping? In some forms it is a little simplistic and while I like that it integrates directly with Gmail it can feel a little disjointed at times. Recommendations to others considering Keeping: It does what you need as a small business with only a handful of agents but ...