Keap Reviews in August 2026: User Ratings, Pros & Cons

Made Me Feel Like I'm Not Good Enough for Them

I tried to get a free trial account for a couple of days because I will be helping a company create custom forms for their website and I wanted first-hand knowledge of the platform. Usually, the process is to just sign up for an account but with Keap, they make you talk to a sales rep which is really annoying. But fine, whatever. It's douchey but not a big problem. When I signed up for an account I got the message "Due to your email reputation, we are unable to start your trial at this ...

Beware their sales process

I wanted a demo rather than keep wasting time trying software and finding it doesn't do what I want. The demo was booked and started at the allotted time. I had a specific set of criteria I asked for and was told Keap did it. I needed company info with contacts attached and calendar scheduling plus outlook integration so it looks like emails come from personal email addresses rather than a bot.During the demo I was shown where I can add company info to a contact, I was impressed by the map ...

They CAN AND WILL Take your customer list hostage!

We just received notice from Infusiosoft (Used them for 5 years!) now that they've been taken over by Keap - that we can longer control our list! Essentially if our customers don't engage with us by opening email, clicking, etc (REGARDLESS OF WHETHER WE EMAIL THEM OR NOT) they will flag them and Opt them out... sounds untrue right?we have 30,000 customers who sign up to know when specific events are coming out (they may not be coming out for another YEAR!) and now KEAP is saying we can't ...

Great marketing automation platform in…

Great marketing automation platform in my experience. Perfect for ambitious small businesses and larger also

I found their service way too complicated and expensive

I found their service way too complicated, way too expensive, lengthy to get setup, difficult to keep running. You would need a full-time person to operate it. Not good for a small business. Infusionsoft's billing practices to be less than credible-they bill beyond their contract terms, without authorization, and do not have any place on their website to cancel the service. Not recommended.

Excellent CRM to automate your Business

This is a great CRM for medium size service businesses. Has excellent advanced sales and marketing automation with customizable campaigns. Great for any company building a customer base or down line. .

a prehistoric tool

a prehistoric tool, useless, too complex compared to nowadays toolseven some free marketing tools are doing better. Don't loose your time here, what a shame .

Bought into the whole Kickstarter…system does work

Bought into the whole Kickstarter program for Keap. The agency they are using is excellent and the training great. The problem is the software DOES NOT WORK. The fundamental basis of this software is client management but since I started they have quoted a "known issue" to me. I cannot search any of my contacts. At all. In any way. So this is fundamentally useless no matter how good the automation process may or may not be. To compound the issue you disappear into the support void. No ...