Kayako Reviews in July 2026: User Ratings, Pros & Cons

Great CRM software but pricey

What do you like best? What I really love about Kayako are its multiple features that are worthy to our company and our main goal. It’s easy and fast to use because allows e-mail and social media synchronization and creates weekly graphic reports. Also, has a simple platform to learn how to properly use isn’t a problem or takes a lot of time. What do you dislike? What I dislike more about this software is its price. Is more expensive than other tools of its kind and even offering a lot ...

The communication software between clients and between teams

What do you like best? I like Kayako for being the communication software that is used through mail, it is recommended for communication between clients and between teams. The best feature of kayako software is that it allows you to organize your emails in folders according to the departments, the status and the nature of the content of the email. I enjoy being able to communicate with any team member or clients, just by sending an instant message and getting comments in real time when ...

¡Software necesario para construir bases sólidas con clientes!

What do you like best? Este software es necesario para construir una buena base de atención al cliente de manera rápida ya accesible para todos los agentes. Lo que más amo acerca de Kayako es que los reportes pueden ser fácilmente descargados en documentos CVS que están perfectamente ordenados, por lo que es fácil exportarlos a un abase de datos interna que nos permite el análisis de los datos propocionados. Asimismo, construir y automatizar bajo nuevos criterios es simple para usuarios ...

Lo mejor de kayako!

What do you like best? Realmente me encanta Kayako ya que tiene funciones muy específicas que son muy útiles para nuestra organización, una de las mejores características del kayako es su tiempo de reacción, por lo que ofrece una excelente experiencia. Kayako también nos ha permitido utilizar nuestro correo electrónico y redes sociales al mismo tiempo. Simplemente Kayako es uno de mis servicios de ayuda favoritos, porque es único y fácil de usar. What do you dislike? Una de las cosas ...

Kayako is great and understandable

What do you like best? Kayako has an easy learning curve and provides enough features for most customer service agents. What do you dislike? Some service outages cause Kayako to lag but other than that there are no dislikes. Recommendations to others considering the product: Contact support if you need questions answered. What problems are you solving with the product? What benefits have you realized? Customer problems via email and live chat.

Kayako is the best CRM software out there!

What do you like best? This amazing software is actually one of the best CRMs out there. Provides to its users the ability of communicating with clients and managerial roles at the same time by applying an intranet unallocated cloud service (for companies with the Internet (for everyone. Also, allow users to customize the client to the final end that they want for attending clients and chat between colleagues, peers and managerial people as well. What do you dislike? Sometimes system just ...

Its awesome bug free

What do you like best? Kayako helps to manage tickets in a much better way. What do you dislike? User interface seems to be somewhat old now. It needs to be updated Recommendations to others considering the product: Go for it. It's good What problems are you solving with the product? What benefits have you realized? Customer service, live chat, KB creation, pushing news

this is my experience with this awesome product!

What do you like best? We have been using Kayako for years to improve our income and our organization. The best of Kayak has been its security system and its optimal performance to perform tasks in real time, unifying different platforms in one. Kayako is very efficient in terms of his "help desk" skills What do you dislike? I think there are few things to modify the kayako system, but it would be good to improve the interaction of our users and our customers. Kayako should also offer ...

Kayako is a no go

What do you like best? I only like that it’s available. Other than that I don’t like it. What do you dislike? It’s difficult to figure out and response time is slow What problems are you solving with the product? What benefits have you realized? Tech support

A solid help desk experience

What do you like best? Kayako is one of that solutions that you can trust with blind eyes: it will never fail! Excelent help desk system. What do you dislike? Hard to setup and get it running because of all that features. Recommendations to others considering the product: Recommend this solution for everyone who is looking for a solid help desk software. What problems are you solving with the product? What benefits have you realized? Help Desk metrics, Ticketing system, Live Chat solution