9.2
SpotScore
Kayako Reviews in July 2026: User Ratings, Pros & Cons
Transforming customer support, one chat at a time.
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Kayako Reviews & Ratings
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Spotsaas Editor’s POV
Kayako stands out with its comprehensive suite of tools designed for customer engagement and support. Its live chat capabilities are particularly beneficial for businesses looking to enhance customer interactions.Read more
Kayako pros and cons
Engaging support experience
Comprehensive tools
Live chat capabilities
Sales improvement features
Can be complex to set up
Higher pricing tier
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Showing 191-195 out of 195
A
Anonymous
06/23/15
Very good software, but would like to see a couple improvements
What do you like best? I really enjoyed having a desktop version of Kayako. It was helpful that it opened each day and helped me remember to set myself to available. It was helpful to see when people were visiting our website so we could anticipate needing to answer a chat or a ticket. I also liked the phone app interface. What do you dislike? Our biggest problem with the software was the screen-sharing module. We found it to be very slow and clunky, which hindered rather than helped when ...
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Anonymous
06/23/15
Reviews on Kayako
What do you like best? The ability to have multiple Users with different access levels. What do you dislike? The time lag to update a Ticket is a constant annoyance, Recommendations to others considering the product Decide on which version you would like to use - a Download version hosted by your own server or an OnDemand online version hosted by Kayako. The Download version requires some work by your IT personnel but requires less funding. The OnDemand version can be had with a monthly ...
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A
Anonymous
05/29/15
Kayako, the best support center for qsanet.eu
What do you like best? We really appreciate Kayako team. Everytime we had a need Kayako team has been ready to share information, give advise and check out everything with competence, rapidity and sometimes.. patience! About the platmform we really appreciate the flexibility and the fact that it is easy to use even for those who have not IT competences. What do you dislike? The only thing that could be improved is that the staff and admin support center is only in english. While it is ...
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A
Anonymous
05/28/15
Easy to use and effective!
What do you like best? So easy to use. End user training is not necessary. What do you dislike? Report functionality could be a bit more intuitive. If you are running packaged reports it is easy, creating your own can be difficult. What business problems are you solving with the product? What benefits have you realized? Funneling all support requests through one resource making more efficient use of a team and enabling collaboration.
WS
Wei Sofya
01/01/70
A severely low loading speed of the…
A severely low loading speed of the system, make you cannot reply to conversations.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].