Kayako Reviews in July 2026: User Ratings, Pros & Cons

Great organization tool

What do you like best? The array of options to organize your day to day tasks is great What do you dislike? Sometimes bugs makes you lose precious time. Refreshing the page will most likely lose your reply What business problems are you solving with the product? What benefits have you realized? IT Support

Great

What do you like best? The interface is great and easy to use and easy to work in an IT ambient What do you dislike? Need more work in the app for android and also html mails. Recommendations to others considering the product Using kayako is a great way to improve your busniess What business problems are you solving with the product? What benefits have you realized? It related problems

Kayako - One word "Brilliance

What do you like best? Easy to use, Collaboration taken to the next level, Multiple features which aligns to my business needs What do you dislike? There is nothing I dislike with the product at the moment. Recommendations to others considering the product I would definitely recommend Kayako to my friends and family for its pricing values and easy to use features. What business problems are you solving with the product? What benefits have you realized? Able to assist and reach out to ...

Kayako Classic

What do you like best? Kayak Classic customer since 2010. Pricing is great, functionality, customization, ease of access, customer loyalty, customer service, etc are all top notch. 100% uptime, virtually zero downtime, and hosting our own HelpDesk online on our own server are mission critical features for our business. We are really looking forward to upgrading to the newest build and using some features that we have not yet had access to What do you dislike? Very little, if anything at ...

Best support ticket platform

What do you like best? It has a lot of functions. Mail rules makes work easier. What do you dislike? I can't say "dislike", one thing that we need is teamviewer integration with livechat. What business problems are you solving with the product? What benefits have you realized? We are an IT Services company so we resolve all our needs.

An useful tool when you're out of office

What do you like best? Neat design, ease of use. I can update support tickets while I'm on the train. It's quick and stable. What do you dislike? There are some functions missing, like the impossibility to close tickets. Recommendations to others considering the product Try it, you won't regret it What business problems are you solving with the product? What benefits have you realized? Sometimes you're in a cab in a middle of a traffic jam and a client needs urgent support. That's the ...

Kayako Help

What do you like best? Kayako is a good value for our company, being as we are not a huge company. Kayako was easy to implement among the department and our staff was able to quickly learn the program and integrate into their work. What do you dislike? The customer service is definitely not the best in the business. I have had a hard time getting in contact with someone at Kayako in order to fix issues and get help when I needed it. Recommendations to others considering the product I ...

Reliable and easy to use. Very good support from their staff

What do you like best? Esasy to use for my customers and a very good support from their staff What do you dislike? Search box accuracy could be improved. Some search results could have more accuracy. Recommendations to others considering the product I recommend to use this software because it is incredibily ease yo use and enhances the relationship with your customers. What business problems are you solving with the product? What benefits have you realized? Support relationships with my ...

Kayako, a great tool for a support desk

What do you like best? the options available and the knowledge base What do you dislike? sometimes i dont find it so intuitive and when i search in the knowledgebase some words which are not in the tittle i cannot find what i want. What business problems are you solving with the product? What benefits have you realized? technical support for customers

Worst customer experience ever!

What do you like best? At this time, not much at all, nothing too desirable about this company. What do you dislike? The level of support they provide, they are supposed to be a customer support company, that does not have a customer support line. Phone numbers provided online is only a voicemail box, when you try to put in an extension, the line cuts off. Recommendations to others considering the product Get real support, it has been 4 days since I opened a ticket, and still no one ...