8.4
Spot Score
Efficiency at its best: Manage, bill, and grow effortlessly.
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Kaseya BMS offers custom pricing plan
Kaseya BMS stands out as a versatile and reasonably priced tool for businesses, particularly managed service providers (MSPs), seeking a reliable ticketing, CRM, and remote monitoring solution. Customers frequently praise its intuitive interface and robust features, including seamless ticket management, detailed reporting, and integrations with other tools like ...Read more
Excellent ticketing system that simplifies workflow automation, enhances response times, and improves overall organization.
Integration with other tools (e.g., Xero, accounting software, and Kaseya VSA) enables seamless data flow and extended functionality.
Highly customizable reporting system allows users to extract detailed metrics for internal use or client reporting effortlessly.
User-friendly and intuitive interface, making it easy for both technicians and end-users to operate and manage.
Customer support is widely criticized for being unresponsive or ineffective in addressing billing issues and contract disputes.
Billing practices, such as auto-renewals, double billing, and difficulty in canceling subscriptions, are frequently mentioned as problematic.
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LN
Laura N
06/19/18
"Okay for what it is. There are better products"
What do you like best about Kaseya BMS? This is a great ticketing and CRM tool. I like using tickets and projects and they are pretty straight forward and easy to use. This has made administration of tickets easier and helps us keep track of our projects better. Before we used spread sheets and emails to keep track of our tickets, with Kaseya BMS we have been able to keep much better track of the things we need to do. We also have been missing less steps and tasks by using this product.
AU
Anonymous User
01/10/18
"Nice management tool"
What do you like best about Kaseya BMS? The user interface is easy to use and intuitive, it’s comparable with most browsers, its easy to get started without much insight.
AI
Administrator in Computer & Network Security
01/10/18
"Nice management tool"
What do you like best? The user interface is easy to use and intuitive, it’s comparable with most browsers, its easy to get started without much insight.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
