JumpStory Reviews in August 2026: User Ratings, Pros & Cons

They seem to have gone out of business

They seem to have gone out of business, but I keep getting charged $58 month after month with no way to log in and cancel! SCAMMED BIG TIME!!!

Tremendous library of images

Tremendous library of images, very relevant to my business needs, and highly responsive customer service and engagement. Thanks.

Great customer support and business growth

Great customer support after needing access to my account I have not used in multiple years.. great to see the platform growing and sticking to their business model - I was a early adopter in this company and great to see it grow!

100% scam - stay away

Very bad experience: - low quality images that can easily be found elsewhere for free - the AI is absurdly bad - glitchy, weird user interface that was constantly crashing or hanging - confusing billing terms that resulted in my "free trial" turning into an expensive annual membership without notice - it's impossible to get anyone to respond to you, even though they send numerous automated emails - every time I tried to cancel, their website wouldn't let me - nothing happens when you click ...

Jumpstory is the absolute WORST company…

Jumpstory is the absolute WORST company I've ever worked with. I normally do not leave any bad review even when I don't like the product as long as customer service is good. Sometimes a product isn't the right fit or it's something I don't like but as long as customer service is great, then that's ok. With jumpstory, well let's say it's a horrible story. They take a long time to respond to your email and every time they respond, there's no change or any sort of effort to make things better ...

Good quality AI image generation

The AI image generation is brilliant. Just be aware that if you try the free trial you can't cancel it within the first 48 hours and must cancel within 7 days. Thank you to Anders for his assistance.

You responded swiftly to our request to…

You responded swiftly to our request to update the AI engine and customized the product experience. Excellent experience.

Poor communication about subscriptions

I signed up for Jumpstory 12 months ago on a free trial, I missed the emails about the subscription moving to a 12 month contract and reached out to JumpStory the same day, they refused a refund. We've been using Jumpstory sporadically as the images don't suit our business, and with not a single email our subscription was renewed. These guys are less about customers and more about collecting the money.

An unsolicited testimonial from a user in the USA.

Message: I was SHOCKED at how well Jumpstory interpreted my very first Text to AI Generation prompt... You totally nailed it on the first generation!!! Earlier today I used Leonardo.AI for six hours struggling to fine tune my prompt but their Text to AI Generation never came close to what I intended. They produced dozens of wrong generations during that time period, but they all greatly distorted what I was trying to accomplish--talk about feeling frustrated! Way to go Jumpstory for ...

I think you provide a great selection…

I think you provide a great selection of images for the low monthly fee you charge. Great job!