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9.6

SpotScore

JivoChat - Live Chat Software

JivoChat Reviews in July 2026: User Ratings, Pros & Cons

Connect and convert with JivoChat.

4.2

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Starts from $13 / User / Month when Billed Yearly, also offers free forever plan

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JivoChat Reviews & Ratings

4.2

Very Good

Based on 106 ratings & 92 reviews

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Rating Distribution

Excellent

(61)

Very Good

(6)

Good

(3)

Poor

(1)

Terrible

(21)

Spotsaas Editor’s POV

JivoChat's main appeal is its low cost and straightforward setup. The platform includes canned responses, chat routing, and basic customization—useful for teams handling 10–50 conversations daily. Verify in a demo that the chat widget matches your site design and that canned responses integrate with your existing CRM or helpdesk. Check whether the free tier ...Read more

JivoChat pros and cons

  • Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

  • Provides cost-effective solutions for establishing customer relations and increasing sales rates efficiently.

  • Offers modern interface design, simple setup, and customization options, enhancing the user experience.

  • Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

  • Lack of advanced features like voicemail, limited integration with major platforms, and potential concerns about security and fraudulent activities associated with the product.

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Showing 41-50 out of 92

F

Froanc

02/22/21

1 out of 5

JIVOCHAT an amateur to help scam/ponzi sites

JIVOCHAT is delivering their services to EVERYBODY. One of their sad customers is Global Cryptocurrency Investment who's stealing btc from people, and simply continu as if nothing happened. JIVOCHAT is their second chat. The first one got the message, and stopped delivering

S

Sierra

01/30/21

4 out of 5

JivoChat review

PROS: My communication is more clear and fluid, and I can track information about users that visit my website. CONS: It would be great to shrink the chat windows a little bit because at the moment it covers most of the screen when it doesn't need to.

R

Rolando

01/01/21

5 out of 5

Great CRM system

PROS: I like that Jivo is a one-stop-shop for all my CRM needs. It's like it's gathered all the features from other platforms to implement on its own system. Regardless of how complex your needs are and your knowledge of coding, I think JivoChat will be perfect for you. The set up is easy too, so for a startup like mine, it was a good experience for us to be up and running with all necessary integrations needed in record time so we can know more about our clients and service them according ...

Read more

B

Bill

12/29/20

5 out of 5

What I think about JivoChat

PROS: I like that it helps me communicate more efficiently with my team and clients. We can reach each other through phone, email, live chat and social networks, where I can share more accurate ads that are targetted through my personal and corporate network.

AM

Antonio M

09/28/20

4 out of 5

"It has the functions integrated in one place to be able to maintain communication with my clients"

What do you like best about JivoChat? It has integrated in one place all the functions that I need to achieve better communication with my clients since through the same platform I have access to my telegram channel and Facebook Messenger, which are the main tools that I used to communicate with my clients, it also allows me to integrate seamlessly into my website so that my clients can send me their messages from my website in a much faster and easier way, its installation and ...

Read more

LR

Lenar R

09/23/20

5 out of 5

"Check Instant Messaging of all your applications."

What do you like best about JivoChat? It is a software that I personally love because I can track all of the clients instantly, I can perform call routing, record calls, JivoChat has a very friendly interface. The work teams maintain communication through Jivo Chat because it is easier to organize our chats and find previous conversations more easily, it is really much easier to share documents and relevant information about our work.

SP

Sergey P

09/15/20

4 out of 5

"Great easy-to-use Business Messenger"

What do you like best about JivoChat? Cool team and perfect service. It was a great experience to use Jivo on our website - the service works flawlessly, and customers are happy that they receive answers in seconds.

VK

Vitaly K

08/06/20

4.5 out of 5

"Great app for communication with customers"

What do you like best about JivoChat? The connection between another app CRM, analytics, mail. What do you dislike about JivoChat?

AL

Andrea L

06/26/20

4.5 out of 5

"Effective way of communication"

What do you like best about JivoChat? I particularly like it very much because it is very professional software that allows you to communicate with all clients and colleagues and can integrate with social networks, email platforms, among others, very efficiently and with incredible quality.

R

Raheem

05/23/20

5 out of 5

Best in the market

PROS: I like JivoChat the most, out of all the platforms we've tried. It's constantly up to date, the UI is modern, and it's flexible in terms of giving us exactly what we need. We're able to use the live chat function to reach out to current and would-be clients for our services.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].