Jive Voice Reviews in June 2026: User Ratings, Pros & Cons

Jive is awesome!

What do you like best? Great onboarding and very user friendly system dashboard to be able to create, change and manage all aspects of our communications. I use them for 2 different companies that use the service in different ways and they always perform well above my expectations. What do you dislike? To do call recordings, you have to connect to an Amazon AWS S3 bucket and dealing with Amazon was a painful process, so I hope they change to their own storage for call recordings. ...

Jive Communications - All-in-one price with Great Support

What do you like best? Jive's Technical Support Team The best aspect of Jive is their 24/7 support team. When you have issues with your phones, immediate support is a must have and you get that with Jive. There Technicians are able to remotely access your computer in a support environment and this allows them to really assess the ongoing issues. The second aspect of Jive that I think should be highlighted is that you get all kinds of features at the standard price and you're not ...

Excellent Service Provider

What do you like best? The Dashboard layout is easy to navigate and very intuitive. Migration from Ring Central and other vendors to Jive for us was a wonderful experience. it made our M&A process very simple. I also like the Price point of desk phones and service fees. There are no hidden fees that make Jive /goto connect a very affordable solution to deploy. What do you dislike? The Dashboard flow can be a little better. It would be nice to see all the attributes for the user on ...

Excellent VoIP solution for business!

What do you like best? The system was very easy to install and use. I love the fax functionality of it and the ability to use it as an app on my iphone What do you dislike? I do not have any dislikes about it. The system is robust and flexible What problems are you solving with the product? What benefits have you realized? I use it as my company's office phone system. The benefits are that I am able to use it while i'm in the office and out of the office

Good but inexpensive

What do you like best? Easy to administer through web portal. Lots of flexibility for call handling. What do you dislike? Had some complexity to log in to different aspects initially. Recommendations to others considering the product: They worked to help configure the system. The only part which is not easy to manage is the number transfer from old provider. What problems are you solving with the product? What benefits have you realized? Big cost savings with more ...

This product works well enough, but sometimes there are issues with my connection to the app.

What do you like best? Easily connect my phone to my work number through their app What do you dislike? Sometimes their app can be buggy, disconnecting or not receiving all the calls or texts right away. What problems are you solving with the product? What benefits have you realized? It has made work phone usage better, I can easily work from home and not miss any important calls.

Love the all inclusive plan

What do you like best? The previous company we did our VOIP with charged us the same price per user but then they charged extra for added features. GoToConnect includes all of those added features in the base price. We love how intuitive the PBX system is. What do you dislike? With a lot of our team working from home lately we have found that sometimes the mobile app doesn't ring and it causes our callers to go straight to voicemail. What problems are you solving with the ...

VERY POOR CUSTOMER SERVICE/RESPONSIVENESS

What do you like best? Jive has a solid product, but don't buy it if you don't love sitting on hold for hours waiting for their team to pick up the phones. Their customer service is terrible unless you can form a 1:1 relationship with a specific agent. Their chat feature is a bot and you would think for a company that specializes in communication they would prioritize it. NOPE! What do you dislike? Their complete lack of customer focus. It's actually astoundingly inadequate. ...

Jive is a good solid platform.

What do you like best? Jive's up time is great. They GUI to build phone trees is awesome and easy to use. I love the drag and drop use of setting up the automated phone tree and the ease of seeing the decision making as you are building it. Deployment is easy when you lease the phones from Jive. The phones come configured and ready to go. What do you dislike? The system is very clunky at times. There are many times when I have made changes and they hang. I have to call support to ...

Jive VOIP is very stable

What do you like best? The services and features we received from Jibe VOIP services are very stable and reliable What do you dislike? Hold time has been longer lately it wasn’t like that!! Recommendations to others considering the product: It’s a great product and very easy to use What problems are you solving with the product? What benefits have you realized? VOIP PBX phones systems. GoToConnect is a great feature.