Jira Reviews in May 2025: User Ratings, Pros & Cons

Excellent Platform For Agile Backlog Maintenance and Sprint Progress

PROS & CONS What are the best aspects of this product? JIRA is a user-friendly and robust software that is perfect for managing agile projects. I have no problems maintaining full backlogs from sprint to sprint. Taking user stories to development and QA teams is seamless and creating subtasks and tracking work hours is a breeze. What aspects are problematic or could work better? I have to say that JIRA struggles particulalry when the backlog is large and tons of projects are loaded ...

No other Agile tool stands out

PROS & CONS What are the best aspects of this product? The permission settings gives us total with regards to who has access to certain information, features and functionalities, enabling us to create workgroups and easily define the roles of each member. The customization is also a highlight. Everything can be configured. On top of that, the system offers a wide selection of pre-installed tools or downloadable add ons. What aspects are problematic or could work better? ...

Helping us in our operations and project management

PROS & CONS What are the best aspects of this product? By its Integration inside JIRA, we are able to manage the ITIL conception (project management and operations phases inside the same tool. It's easy to set up for getting a smart Customer Portal for our users as well as getting a knowledge base inside Confluence. What aspects are problematic or could work better? Many features are missing. Though some of these features are supported by external plugins, it is more difficult to ...

Decent Bug Tracking Tool

PROS & CONS What are the best aspects of this product? I love how seamless JIRA's integration to BitBucket is. I have been able to cover all bases and branches that are linked to issues. I love how I can pull a request and create a custom message and send it to a particular reviewer. What aspects are problematic or could work better? They could improve their user interface, which I think is quite dated and clunky as well as confusing. The performance of every page needs working too. ...

It makes your work easier

PROS & CONS What are the best aspects of this product? It is a reliable tool when you want to manage your entire project on the go. Whether you want to keep track of the tickets or know which task is assigned to who in the team or attach files on the project, you can do this without much hustle. It helps you to become a better project manner by helping you rank the requirements of the clients in terms of priority before you can begin the project. From there, you can put those ...

Helps improve communication with clients

PROS & CONS What are the best aspects of this product? It has made our work easier as we can build software for our clients and have them review them in real time. During the review process they can communicate with us on their experience so that we can know which adjustments to make. It also helps us to track defects and requirements of the applications we make so that we know we are on the same page with what our clients’ needs. Through such tracking processes we are able to develop ...

Product is too complex

PROS & CONS What are the best aspects of this product? I honestly can't think of any pros at this point. I've used it a handful of times, and every time I'm in the product it's confusing, overwhelming and doesn't provide a way to simply track tasks or sprints. What aspects are problematic or could work better? The todo functionality is so confusing that I have yet to even figure out how to mark a task as "complete". How could they get something that simple wrong? What ...

The Authority In Bug and Issue Tracking Systems

PROS & CONS What are the best aspects of this product? JIRA provides us with a reliable, user-friendly and robust project management that makes issue and bug tracking a lot easier. I also love its fully functional features like notification, search, and reporting among others. What aspects are problematic or could work better? There are certain aspects where JIRA don't shine, specifically how it doesn't allow you to work with tasks as compared to a tool like Microsoft project. ...

Versatile Project Management Solution

PROS & CONS What are the best aspects of this product? JIRA is a very versatile project management tool that enables me to be in absolute control over my projects, regardless of size and type. The customization options are quite impressive. I can configure screens, fields, workflows, and other elements. The search feature is powerful too. What aspects are problematic or could work better? The cloud version of the tool is a bit slow at times and I can't pick more than one item in the ...

One Platform To Manage Projects, Issues, and Bugs

PROS & CONS What are the best aspects of this product? JIRA excels in so many ways. It gives us with a centralized platform from where we can manage everything, including tasks, issues, bugs, stories, etc. The integration with BitBucket is also worth noting. The plugins and the very helpful community is a plus too. What aspects are problematic or could work better? JIRA doesn't have an attractive interface. It looks like it was created decades ago. What specific problems in your ...