Jira Reviews in May 2025: User Ratings, Pros & Cons

Task manager with all the solutions

What do you like best? Jira is an advanced task manager that helps teams stay organized, on top of their tasks and informed of others' contribution without a micro-manager. I really like that the app is so customizable based on your company's needs AND based on your project's needs. It’s abundance of features makes it a top choice for scaling your business as you can start with the basic offering and add additional features later depending on what you need. I really like the app's 'burn ...

Jira: great software for project management and issue tracking

PROS & CONS What are the best aspects of this product? The first thing I like about Jira is its simplicity. It's well built with a modern and intuitive interface that makes using it very easy. I also like that Jira is very flexible, such that it can be customized to meet the needs of any organization. Another thing I like is the integration with Slack and other softwares that we use. What aspects are problematic or could work better? There's a steep learning curve to mastering ...

Accurate KPIs for greater SLA compliance

PROS & CONS What are the best aspects of this product? JIRA provided us with accurate KPIs to comply with SLAs with our customers, real time information, flexibility to adapt to our customers' requests, and the most important, we've got happy customers. The dashboard is very useful for our technical staff. What aspects are problematic or could work better? I am missing more control about some configuration options, and obviously over our data. I would suggest to provide better and ...

It is well documented

PROS & CONS What are the best aspects of this product? It is what you need if you are managing any project. It has everything you need from the tracking functionality to how well you can integrate with other tools that offer similar functions. It is able to work hand in hand with applications that are related to development. This form of integration means that you have a complete tool for tracking and managing your projects. Whatever feature is missing, you can find a third party ...

Helps to track tasks and bugs in a project

PROS & CONS What are the best aspects of this product? It helps us from the time we decide to plan for an upcoming project to when we execute it. With Jira we are able to get all the requirements of the project and put them in Jira before we can begin the development process. This saves the time and effort as we are able to track all those requirements during the developmental life cycle of the project. The scrum board feature is what makes everything look simple from the start to ...

Reliable for project management

PROS & CONS What are the best aspects of this product? I am able to manage multiple projects thanks to Jira. It has a reliable platform through which you can track tickets as they come and assign them to individuals within a team. Jira makes your projects look attractive in terms of execution. You are able to stay on track with where each of the development cycle is heading and which tickets are being taken care of. Previously, I utilized Jira in managing a digital creative team. ...

Offering value to our Service Desk operations

PROS & CONS What are the best aspects of this product? JIRA is easily customizable as we were able to quickly add fields to provide value for our Service Desk. It's very easy to configure and modify SLA's, enroll and manage users.There's also the ability to turn key Web portal and email integration and Time Sheet capability via Tempo. What aspects are problematic or could work better? There are a few basic Service Desk functions that are not available in JIRA such as easy ways to ...

Helping us be organized in keeping track of tasks

PROS & CONS What are the best aspects of this product? JIRA helps us be organized and keep everyone responsible for their own work It can send tasks to a department or specific individual and the entire team then can see what jobs are currently being worked on. It keeps a record of who the job was assigned to and we can then get to the root of the problem. What aspects are problematic or could work better? JIRA seems to be part of my company's intranet so I can't access it away from ...

Excellent Option for managing projects and tracking issues and tasks

PROS & CONS What are the best aspects of this product? From a single user interface, we are able to perform a number of tasks, including project communications, issue tracking, and task tracking, assignment and management. It makes our job easier as it takes email out of the equation pluss the user interface is very friendly and robust. What aspects are problematic or could work better? This may sound odd but I find JIRA to be easily configurable. That means we can easily tweak and ...

Agile is JIRA!

PROS & CONS What are the best aspects of this product? JIRA hass all the modern tools and features I need to help me manage my projects. The OnDemand functionality is quite helpful too as it ensures that I have full functional experience with JIRA with its fixes and patches and I don't need a DevOps engineer to install the patches. What aspects are problematic or could work better? Working with plugins is a delicate task. Writing plugins are never easy and installing them can be ...