9.4
Spot Score
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Ivacy VPN has garnered a strong reputation over the past year, particularly for its excellent customer support and reliable service. The VPN delivers consistent performance across devices, including Windows, Android, iOS, and macOS, with many users highlighting its ease of use and reliable connection speeds. A notable strength of the product is its affordability, ...Read more
Excellent customer support, with prompt, knowledgeable, and friendly assistance provided by agents like James, Mason, and Aneketh.
Efficient resolution of account and subscription issues, particularly for extending lifetime memberships.
Reliable and effective VPN service that works well across multiple devices and operating systems, including Windows, Android, iOS, MacOS, and Android TV.
Easy to use with a simple setup process, making it accessible for non-technical users.
Lifetime subscription requires manual renewal every five years, which may cause inconvenience for some users.
Occasional issues with subscriptions being marked as expired prematurely, necessitating interaction with customer support.
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D
Dexter
04/02/24
I originally bought Ivacy VPN Lifetime…
I originally bought Ivacy VPN Lifetime Subscription in 2018, it expired in 2024. Back then it was some deal on the thenextweb website. Were it was mentioned "After 5 years, please reach out to support to renew your subscription free of charge". I logged into Ivacy website and started talking in the open chat to James. And he extended my subscription. Only took a few minutes, so great service!
S
Shaun
04/02/24
Shout out to James!
I reached out to Ivacy support for assistance with an issue I encountered and received excellent support from James. Highly recommended!!
U
User
04/02/24
Good VPN
I have a lifetime subscription with Ivacy. The VPN is working fine. After 5 Years the lifetime subscription was renewed by James without a hassle.
AS
Alex SGAng
04/01/24
Assisted by James (Ivacy) on my service…
Assisted by James (Ivacy) on my service extension. Prompt service and reply. Excellent.
R
Rob
04/01/24
My lifetime subscription expired
My lifetime subscription (Stacksocial) expired, so I contacted their 24/7 chat. I spoke with James, and he was able to adequately reinstate my subscription.
J
Justin
04/01/24
Their customer support is fast and easy…
Their customer support is fast and easy to talk to! Shout out to James who was able to resolve my issue quickly!
DG
Darryl George
03/31/24
I wasn’t sure that I was going to be…
I wasn’t sure that I was going to be speaking to someone live or an AI. I was connected to James who was able to help me reinstate my lifetime plan. He was very efficient and helpful.
R
ramana
03/31/24
James was johnny on the spot
James was johnny on the spot. Not only solved my issue, but explained why the problem happened in the first place. Very happy.
CS
Cosmic Shaman
03/31/24
Great Customer Service
Customer Service was great.
NB
Norbert Braun
03/31/24
Fast and friendly support
Fast and friendly support. Good experience
