Transforming customer engagement one call at a time.
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ipSCAPE offers custom pricing plan
ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing insights into call waiting times, enabling effective call management, and facilitating communication with customers, ultimately enhancing customer service quality. The ability ...Read more
Provides accurate time tracking, helping in call management and handling.
Easy to log in and access, making it user-friendly.
Allows monitoring of call activities and agents' performance for evaluation and improvement.
Helpful in communication with customers and resolving their issues efficiently.
Occasional errors and latency issues may occur, affecting usability.
System crashes or errors leading to interruptions in service.
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Showing 11-20 out of 27
DP
Donalyn P
06/26/23
"Ipscape User Friendly"
What do you like best about ipSCAPE? The most helpful about Ipscape is the reporting and also the recording is nice. It's very helpful for me especially when I am listening to the calls of the agents and my team What do you dislike about ipSCAPE? There's nothing that I can think of. It really helps me a lot being a quality analyst. It easier to use and sort especially when I am listening to call recordings of my agents What problems is ipSCAPE solving and how is that benefiting ...
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PR
Princess R
06/26/23
"It's very friendly website/tool to monitor and use your productivity tracking."
What do you like best about ipSCAPE? It's very easy to access and it makes us easy to track agents pause reasons What do you dislike about ipSCAPE? What I do not like about the website is that sometimes it has a lag issue. What problems is ipSCAPE solving and how is that benefiting you? Tracking agents pause reasons and in checking if they're lapse on break schedules which helps us to reduce lost hours
JS
Johanna Sugar S
06/25/23
"Outstanding"
What do you like best about ipSCAPE? It's straightforward to navigate and very useful to a consumer and business. What do you dislike about ipSCAPE? Sometimes it has delay but still manageable. What problems is ipSCAPE solving and how is that benefiting you? The problem that customer has with their credit information is that whenever they contact us, we use ipSCAPe, and by communicating with them, we help them in resolving their questions also it benefits me as I help them and I have a job.
JH
Jhona H
06/25/23
"Accurate"
What do you like best about ipSCAPE? It helps me to maximize my time when it comes to managing my time during phone calls and even when I'm doing BOH house activities. What do you dislike about ipSCAPE? none so far, as is saw that it helps me a lot. What problems is ipSCAPE solving and how is that benefiting you? When managing my time and being mindful on what should be my pause reason
PA
Paul Angelo B
06/25/23
"Awesome!!!"
What do you like best about ipSCAPE? This is #1 tool that we used for taking calls for our customer and it's easy to navigate! What do you dislike about ipSCAPE? What i dislike is there is no video camera on it. What problems is ipSCAPE solving and how is that benefiting you? If there is a technical problem we can change our post to technical problem so that we don't receive any calls from our customer when we encountered an error.
CL
Caren L
06/25/23
"Accurate"
What do you like best about ipSCAPE? It is easy to use and navigate. It helps me to monitor my call handling time, hold and wrapping time. What do you dislike about ipSCAPE? Sometimes the buttons are not showing, but after a minute, it will be fixed already What problems is ipSCAPE solving and how is that benefiting you? It benefits me to have easy access for placing the call on hold/unhold also to wrap the call on the designated section.
JV
Josephine V
06/25/23
"Useful Ipscape"
What do you like best about ipSCAPE? It helps to monitor our calls and handling time. What do you dislike about ipSCAPE? none as it helps a lot during our calls. What problems is ipSCAPE solving and how is that benefiting you? Ipscape is very beneficial as it helps us in our calls and handling time
AE
Anthony E
06/25/23
"Amazing"
What do you like best about ipSCAPE? Easy Access and easy to navigate! Commendable Website. What do you dislike about ipSCAPE? The downside of using IP Scape is the API Error What problems is ipSCAPE solving and how is that benefiting you? It is helping me to check the exact time and it can be log in using other browser
JQ
Jherome Q
06/25/23
"It is so far a very reliable and helpful too that I use on a daily basis."
What do you like best about ipSCAPE? I get to monitor my real time activity and pause reason to always be aligned with the schedule. What do you dislike about ipSCAPE? I have yet to find if there is any downside but so far it has been really reliable What problems is ipSCAPE solving and how is that benefiting you? I get to be reminded whats current pause reason I am in .
CA
Charmaine A
06/25/23
"Great Ipscape"
What do you like best about ipSCAPE? contact details that is monitored and user friendly. What do you dislike about ipSCAPE? Encountering error on the system sometimes. What problems is ipSCAPE solving and how is that benefiting you? You can check the interaction ID reflecting on the calls just for call review
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
