Transforming customer engagement one call at a time.
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ipSCAPE offers custom pricing plan
ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing insights into call waiting times, enabling effective call management, and facilitating communication with customers, ultimately enhancing customer service quality. The ability ...Read more
Provides accurate time tracking, helping in call management and handling.
Easy to log in and access, making it user-friendly.
Allows monitoring of call activities and agents' performance for evaluation and improvement.
Helpful in communication with customers and resolving their issues efficiently.
Occasional errors and latency issues may occur, affecting usability.
System crashes or errors leading to interruptions in service.
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Showing 11-20 out of 27
MN
Mary Nory E
06/26/23
"awesome"
What do you like best about ipSCAPE? It is providing me an accurate time records What do you dislike about ipSCAPE? Sometimes errors sometimes come in our end What problems is ipSCAPE solving and how is that benefiting you? Call management
PR
Princess R
06/26/23
"It's very friendly website/tool to monitor and use your productivity tracking."
What do you like best about ipSCAPE? It's very easy to access and it makes us easy to track agents pause reasons What do you dislike about ipSCAPE? What I do not like about the website is that sometimes it has a lag issue. What problems is ipSCAPE solving and how is that benefiting you? Tracking agents pause reasons and in checking if they're lapse on break schedules which helps us to reduce lost hours
PA
Paul Angelo B
06/25/23
"Awesome!!!"
What do you like best about ipSCAPE? This is #1 tool that we used for taking calls for our customer and it's easy to navigate! What do you dislike about ipSCAPE? What i dislike is there is no video camera on it. What problems is ipSCAPE solving and how is that benefiting you? If there is a technical problem we can change our post to technical problem so that we don't receive any calls from our customer when we encountered an error.
JV
Josephine V
06/25/23
"Useful Ipscape"
What do you like best about ipSCAPE? It helps to monitor our calls and handling time. What do you dislike about ipSCAPE? none as it helps a lot during our calls. What problems is ipSCAPE solving and how is that benefiting you? Ipscape is very beneficial as it helps us in our calls and handling time
JS
Johanna Sugar S
06/25/23
"Outstanding"
What do you like best about ipSCAPE? It's straightforward to navigate and very useful to a consumer and business. What do you dislike about ipSCAPE? Sometimes it has delay but still manageable. What problems is ipSCAPE solving and how is that benefiting you? The problem that customer has with their credit information is that whenever they contact us, we use ipSCAPe, and by communicating with them, we help them in resolving their questions also it benefits me as I help them and I have a job.
JH
Jhona H
06/25/23
"Accurate"
What do you like best about ipSCAPE? It helps me to maximize my time when it comes to managing my time during phone calls and even when I'm doing BOH house activities. What do you dislike about ipSCAPE? none so far, as is saw that it helps me a lot. What problems is ipSCAPE solving and how is that benefiting you? When managing my time and being mindful on what should be my pause reason
CA
Charmaine A
06/25/23
"Great Ipscape"
What do you like best about ipSCAPE? contact details that is monitored and user friendly. What do you dislike about ipSCAPE? Encountering error on the system sometimes. What problems is ipSCAPE solving and how is that benefiting you? You can check the interaction ID reflecting on the calls just for call review
CL
Caren L
06/25/23
"Accurate"
What do you like best about ipSCAPE? It is easy to use and navigate. It helps me to monitor my call handling time, hold and wrapping time. What do you dislike about ipSCAPE? Sometimes the buttons are not showing, but after a minute, it will be fixed already What problems is ipSCAPE solving and how is that benefiting you? It benefits me to have easy access for placing the call on hold/unhold also to wrap the call on the designated section.
JL
Jeryan L
06/25/23
"Awesome"
What do you like best about ipSCAPE? It is very helpful since we can able to see the queue and the time on how long we are speaking with the customer What do you dislike about ipSCAPE? It is quite least helpful because of some error being encounter and the latency we have experience What problems is ipSCAPE solving and how is that benefiting you? Nor,ally it helps the business solving the problem by monitoring the number of agents who are on queue and how long with be our talktime
JM
Jochebed M
06/25/23
"Excellent"
What do you like best about ipSCAPE? It helps to monitor the call that we have and improve it. What do you dislike about ipSCAPE? Latency while using the ipscape and too much time to load What problems is ipSCAPE solving and how is that benefiting you? Ipscapes actually help us to monitor the calls
