Transforming customer engagement one call at a time.
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ipSCAPE offers custom pricing plan
ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing insights into call waiting times, enabling effective call management, and facilitating communication with customers, ultimately enhancing customer service quality. The ability ...Read more
Provides accurate time tracking, helping in call management and handling.
Easy to log in and access, making it user-friendly.
Allows monitoring of call activities and agents' performance for evaluation and improvement.
Helpful in communication with customers and resolving their issues efficiently.
Occasional errors and latency issues may occur, affecting usability.
System crashes or errors leading to interruptions in service.
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Showing 21-27 out of 27
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Jherome Q
06/25/23
"It is so far a very reliable and helpful too that I use on a daily basis."
What do you like best about ipSCAPE? I get to monitor my real time activity and pause reason to always be aligned with the schedule. What do you dislike about ipSCAPE? I have yet to find if there is any downside but so far it has been really reliable What problems is ipSCAPE solving and how is that benefiting you? I get to be reminded whats current pause reason I am in .
AE
Anthony E
06/25/23
"Amazing"
What do you like best about ipSCAPE? Easy Access and easy to navigate! Commendable Website. What do you dislike about ipSCAPE? The downside of using IP Scape is the API Error What problems is ipSCAPE solving and how is that benefiting you? It is helping me to check the exact time and it can be log in using other browser
AU
Anonymous User
06/25/23
"Very Good"
What do you like best about ipSCAPE? Easy to access and user friendly, it;s also good that password is easy to create. What do you dislike about ipSCAPE? always loading and encountering an error a lot What problems is ipSCAPE solving and how is that benefiting you? Customer concerns and queries that make me provide an assistance to them.
AC
Abegail C
06/25/23
"the help of ipSCAPE"
What do you like best about ipSCAPE? It helps me to manage my wrap time to have a lower AHT. What do you dislike about ipSCAPE? I dislike about it is sometimes im encountering an error. What problems is ipSCAPE solving and how is that benefiting you? It helps me to see all of the incoming calls and the time while talking to the customer and to avoid higher AHT
MF
Maria Fe S
06/22/23
"Useful IpScape"
What do you like best about ipSCAPE? It's very helpful because IpScape shows if our breaks and lunch are over, so we can be aware. It also helps us to lower our call handling time because we have visibility on how many minutes we are on call. What do you dislike about ipSCAPE? Actually, we just have one dislike about IpScape and this is about the errors that we are encountering sometimes. But we only experience that once in a blue moon. What problems is ipSCAPE solving and how is that ...
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CR
Chirell R
06/21/23
"It's easy to navigate and to use the tool."
What do you like best about ipSCAPE? Easy to log in, and it's accessible using smart phone. What do you dislike about ipSCAPE? The API issue sometime. But it is rare . What problems is ipSCAPE solving and how is that benefiting you? Nothing in particular, in my experience it's running smoothly.
GN
Gina N
06/19/23
"Easy access and understand"
What do you like best about ipSCAPE? the accessibility of the ipscape how to locate calls for review. What do you dislike about ipSCAPE? some of the calls are not captured when system error happen What problems is ipSCAPE solving and how is that benefiting you? System Error , some calls will not be captured in or link to avaya even you are talking. and sometime even you log in on time you will still captured late.
