AI-powered efficiency for superior customer service.
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Intradiem offers custom pricing plan
Intradiem is praised by users for its ability to keep things organized and on time, with responsive customer support and frequent updates adding value to the experience. Users appreciate how it assists in optimizing time management and task completion, making it a valuable tool for supervisors and agents alike. The platform's real-time data and user-friendly ...Read more
Keeps everything organized and on time.
Helps teams stay on track even when not monitored.
Assists in optimizing time and completing tasks efficiently.
Real-time data availability.
Issues with rules becoming corrupt and server disconnections affecting dependability.
Glitches with assignment deliveries at times.
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Showing 21-30 out of 67
DC
Diego C
12/15/23
"Very pleased with Intradiem!"
What do you like best about Intradiem? I like how Intradiem alleviates some of the manual work we need to do which allows us to focus on other things. I'm a big proponent of using technology to make our jobs more efficient, Intradiem helps us do just that.
PV
Paula V
12/15/23
"Great tool to keep track of daily activities acvities"
What do you like best about Intradiem? Great tool to keep track of daily activities acvities. What do you dislike about Intradiem?
AU
Anonymous User
12/15/23
"Intradiem is great"
What do you like best about Intradiem? Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherance goals. Pleasure to work with and good support.
KP
Karen P
12/15/23
"Intradiem"
What do you like best about Intradiem? It helps to keep track of tasks when you are managing a remote team What do you dislike about Intradiem?
DC
Diego C
12/15/23
"Very pleased with Intradiem!"
What do you like best about Intradiem? I like how Intradiem alleviates some of the manual work we need to do which allows us to focus on other things. I'm a big proponent of using technology to make our jobs more efficient, Intradiem helps us do just that.
SD
samantha d
12/15/23
"easy to use and helpful"
What do you like best about Intradiem? I like the pop ups that help me stay organize and remember my holds and stuff like that What do you dislike about Intradiem?
AU
Anonymous User
12/15/23
"Workforce Manager"
What do you like best about Intradiem? More visibility to agent functions and performance What do you dislike about Intradiem?
BT
brian t
12/15/23
"Intradiem Needs work"
What do you like best about Intradiem? I like Intradiems ability to check the queue and cross check against call volume to determine if there is availability to pull an agent offline and I really like the alerts that allow agents to recieve a pop up letting them know if a particular if a state has been excessive.
TT
TANASHA T
12/15/23
"Review"
What do you like best about Intradiem? The notfication and reminders that are given. What do you dislike about Intradiem?
G
Gdj
07/31/23
Does not work as advertised
From a call center worker bee this product does not work as advertised. It's supposed to adjust breaks and lunch times if missed and it absolutely does not. We have no recourse accept to simply miss our breaks and lunches. The system absolutely does not work. On the management side it may but I am tired of this failed product being touted as something positive when those who are impacted the most have no voice to let you know how badly this system works.
