AI-powered efficiency for superior customer service.
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Intradiem offers custom pricing plan
Intradiem is praised by users for its ability to keep things organized and on time, with responsive customer support and frequent updates adding value to the experience. Users appreciate how it assists in optimizing time management and task completion, making it a valuable tool for supervisors and agents alike. The platform's real-time data and user-friendly ...Read more
Keeps everything organized and on time.
Helps teams stay on track even when not monitored.
Assists in optimizing time and completing tasks efficiently.
Real-time data availability.
Issues with rules becoming corrupt and server disconnections affecting dependability.
Glitches with assignment deliveries at times.
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Showing 31-40 out of 67
AU
Anonymous User
06/14/22
"Intradiem is great!"
What do you like best about Intradiem? The tool is very versatile and adaptable What do you dislike about Intradiem?
AU
Anonymous User
06/14/22
"Intradiem is great!"
What do you like best about Intradiem? The tool is very versatile and adaptable What do you dislike about Intradiem?
JR
John R
06/09/22
"Intradiem Review"
What do you like best about Intradiem? I like the idea of the automation to help elevate some of our manual work. Unfortunately, rules become corrupt, and servers disconnect continuously so they aren’t dependable.
AU
Anonymous User
06/08/22
"Great Support Tool for Staff"
What do you like best about Intradiem? This has been a great tool for assisting with taking call center agents off the phone to take shorter assignments. There have been a few glitches this year with assignment deliveries. However, the responses from the support team is very timely.
AU
Anonymous User
06/08/22
"Great Support Tool for Staff"
What do you like best about Intradiem? This has been a great tool for assisting with taking call center agents off the phone to take shorter assignments. There have been a few glitches this year with assignment deliveries. However, the responses from the support team is very timely.
AU
Anonymous User
05/11/22
"Dynamic Delivery for the Win!"
What do you like best about Intradiem? I love that Intradiem provides dynamic delivery of content to our customer service teams without impacting the business. We can design learning courses, deliver news & information, and provide up-to-the-minute updates to our agents without the need to pre-determine suspected availability based on the previous forecasting. The tool works with current service levels, staffing, and call volumes to determine opportunities to reduce staffing without ...
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AU
Anonymous User
08/17/21
"When Intradiem works, it's amazing."
What do you like best about Intradiem? I like the fact that Intradiem allows me to always stay in adherence What do you dislike about Intradiem?
AU
Anonymous User
08/16/21
"KJJ"
What do you like best about Intradiem? great tool when it works - allows me to address client needs without having to worry about adherance What do you dislike about Intradiem?
NC
Nicholas C
04/15/21
"Automation Platform for better customer service"
What do you like best about Intradiem? My team and I have customized this product to aid quick customer service. Intradiem has given us great support in reducing human labor and automating most systems hence reducing cost.
DJ
Denise J
04/15/21
"A very intuitive and easy to use call center tool."
What do you like best about Intradiem? It is very efficient and easy to keep track of the management of the telephone agents, it is also very easy to use, what I like the most is that I can verify the call and monitor them easily.
