9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 861-870 out of 2496
AU
Anonymous User
03/23/22
"Amazing tool for Customer Success and Customer Support"
What do you like best about Intercom? The outbound and inbox features because it allows me to have constant, easy and interactive communication with our clients
AU
Anonymous User
03/22/22
"Lost significant revenue and customer goodwill due to intercom's lacking prompt customer support"
What do you like best about Intercom? The customization of data properties is helpful, also I did appreciate the "guides" feature. There are a lot more advanced solutions out there when it comes to intelligent chat and in-product engagement, however. Intercom may have been the first major player but they're no longer the leader.
HM
Henrika M
03/21/22
"Great tool for customer support for SaaS companies"
What do you like best about Intercom? I have been using Intercom in the 2 companies already and nothing beats the usability, great web and phone apps, and their client support. For me so far it´s the best support tool for SaaS companies. Also, maybe it looks like nothing, but it comes very important the possibility to delete an already sent message or also to be able to post GIFs :)
AS
Althea S
03/18/22
"Intercom - user friendly and intuitive"
What do you like best about Intercom? I like that intercom integrates with a lot if different apps. It's a great way to provide value to our customers. I do like that we can support customers from Facebook, website chat, and email in the same place.
AU
Anonymous User
03/17/22
"Set-up is difficult."
What do you like best about Intercom? The support/customer service was amazing. What do you dislike about Intercom?
AU
Anonymous User
03/17/22
"Intercom is a robust messaging platform that is easy to use and has a user friendly interface."
What do you like best about Intercom? I believe that Intercom's Messenger is their biggest asset. It's efficient, looks good, and it's equipped with all the tools necessary to make customer support fast and efficient.
ML
Michele L
03/16/22
"Great potential, few misses"
What do you like best about Intercom? - the conversation window, I find useful being able to add gifs, images, documents, help center articles and so on - design: clear and straightforward
AU
Anonymous User
03/16/22
"Positive user experience"
What do you like best about Intercom? A very user-friendly interface with a convenient quick training guide. Responsive support that tries to help find a solution for any problem.There are a lot of articles with instructions for use.
SS
Sigourney S
03/15/22
"Easy to Use, and It's gaining popularity for good reasons"
What do you like best about Intercom? most helpful: macros
LK
Lisa K
03/14/22
"Can't Live without my Intercom"
What do you like best about Intercom? I love the ease of sending messages to our clients via email and inside their account with us. It has made everything so much faster to communicate with clients.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].