Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Helping Product Managers"

What do you like best about Intercom? As a product manager, I use the Outbound Product Tours and Surveys to communicate directly with users. What do you dislike about Intercom?

"Intercom, fantastic solution for us"

What do you like best about Intercom? It is great to ensure the right people are involved in the right conversations. From my point of view and in my role in sales I am able to ensure that I get access to the right potential customers from an inbound perspective.

"Absolutely no support, expensive and bloated with features that cost extra"

What do you like best about Intercom? Very powerful tool, but without support and expensive additions it's not worth it. What do you dislike about Intercom?

"Great Customer Service"

What do you like best about Intercom? Their team answers all of my questions ( and I ask a lot) with helpful responses. They always have articles that can walk me through anything I don't know how to do and give good examples! They also always follow up with me to make sure I'm satisfied with the answer and have any follow-up questions. Their website help page provides many different tutorials and walk-throughs of all their helpful features. They even have online classes on how to use their ...

"Great chatbot, average everything else"

What do you like best about Intercom? Intercom is amazing when it comes to what it has been built for primarily - conversational marketing via chatbots and popups. The playbooks are a nice way to get started, and it's easy to set everything up in under 1 to 2 days.

"Very interesting but..."

What do you like best about Intercom? The features are powerful. Intercom helps us fulfill our objective to modernize and rationalize our communication with our customers. The audience targeting and the management of events are powerful. And there are constantly improvements and new features.

"Best UX App (Software) for your business"

What do you like best about Intercom? Imagine you walk into a store in your favorite mall and there is no one to serve you. Being a service company, it was important for us to improve the (UX) user experience, to be there for customers 24/7 in person on our website. Is like arriving at a 5-star hotel and the bellboy opens the door for you, Intercom is so elegant. Customers value it and the bounce rate when we make paid advertising to the web or landing page is lower, it has helped us ...

"The user experience in Intercome is very intuitive"

What do you like best about Intercom? It's very easy to keep your data in Intercome. Everything is in one place. Customer care can get to the highest point and it's easy to get well-targeted audience.

"Powerful platform that changed our way of supporting customers"

What do you like best about Intercom? Intercom is oriented towards conversations, supported by a powerful data platform for automating customer segmentation and interactions in near real time. It integrates with our web properties to automate support workflows, markerting messages and sales processes.

"Best support platform"

What do you like best about Intercom? Intercom is the best platform I have ever used for my work as a Customer Success Manager. It has more than just a ticketing system, interacting with customers daily, it will allow you to enrich your own customers' experience.