9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 591-600 out of 2496
EV
Elvis V
08/23/22
"Great CRM, specially for Support Ops + Constant Valuable Product Update + Reliable Support"
What do you like best about Intercom? It is very simple to work with it, while still very powerful. UI efforts to save every second and give the best experience and ROI are definitely things there are far ahead of other major CRMs.
BM
Britt M
08/22/22
"I love intercom!! It's a great resource and I can't live without it!"
What do you like best about Intercom? The new inbox makes replying to your clients fast and easy! They offer gifs to add personality to your conversations and their report analytics are unmatched. 10/10 recommend!
MS
Micky S
08/22/22
"Intercom makes life easier"
What do you like best about Intercom? Intercom really helps track how customers are using our site and where we need to increase our support documentation. What do you dislike about Intercom?
CW
Catherine W
08/22/22
"One of the Best Communication Tools"
What do you like best about Intercom? It's easy to set up and efficient. The staff are really friendly. Availability of various self-help articles. What do you dislike about Intercom?
EK
Eric K
08/22/22
"Marketing"
What do you like best about Intercom? Double sided conversation piece along with the customizeable bots to increase productivity within the space. The conversation piece that allows for additional parties is nice
BV
Bernardo V
08/22/22
"Good experience with good customer support"
What do you like best about Intercom? I like that they present different integrations and documentation about them. The API is comfortable to use and very useful. The app itself works very well and makes it easy to centralize communications.
AU
Anonymous User
08/22/22
"Quick, reliable and very intuitive."
What do you like best about Intercom? Speed and reliability. Quick and easy customer feedback and reporting. What do you dislike about Intercom?
UR
Ulysses R
08/22/22
"The turnaround time for a response is way too long"
What do you like best about Intercom? The system itself is awesome and very easy to navigate. What do you dislike about Intercom?
AU
Anonymous User
08/22/22
"Very powerful, we couldn't cope with out it."
What do you like best about Intercom? Outbound series and running out entire support system with inbox What do you dislike about Intercom?
AU
Anonymous User
08/22/22
"Trouble free customer support portal"
What do you like best about Intercom? Having tickets come into different inboxes based on their language is great for us as we have both only English and only Finnish-speaking customer service agents.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].