9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 521-530 out of 2496
AP
Alec P
11/02/22
"Awesome"
What do you like best about Intercom? Customer interaction. I love being able to quickly respond to customer queries, requests, and anything that my customer needs. I love being able to publish articles easily.
DJ
Daniel J
11/02/22
"Great product for communicating with customers in real-time, provides deep segmentation."
What do you like best about Intercom? Love the customization and ability to deeply segment users into specific categories. Custom data variables, integrations, real-time messaging, all the features we need to interact with customers.
BF
Brianna F
11/01/22
"Great in chat feature for businesses!"
What do you like best about Intercom? Easy to use, response time is under a minute and the chat feature shows the entire history of the chat! What do you dislike about Intercom?
AU
Anonymous User
10/30/22
"Is really easy to use and have functionalities that every customer service jobs needs."
What do you like best about Intercom? All the stats that it allows us to have. We can track wich teams and coworkers are doing better. What do you dislike about Intercom?
JP
John paul c
10/30/22
"Its good but the customer service is a bit poor. It takes a day for them to reply."
What do you like best about Intercom? Just the interface of the system and the chatbot What do you dislike about Intercom?
MK
Mengjia K
10/28/22
"Intercom is a good customer support tool with some limitation on email campaign"
What do you like best about Intercom? The UI facing our clients looks great. The switch of talking to clients and internal team is smart and it's convenient for us. What do you dislike about Intercom?
HD
Hannah D
10/28/22
"Intercom changed the way we support clients"
What do you like best about Intercom? I love that this messaging tool is created to be constantly evolving and developing. Frankly, it's been a game changer in how we use customer targeting, engagement, and segmentation in our daily processes. There is no other tool that matches the experience and product- I could never go back to anything else.
RH
Rogelio H
10/27/22
"Best app for customer support"
What do you like best about Intercom? The visibility of all the data as a manager What do you dislike about Intercom?
MC
Marcela C
10/26/22
"I have i really excellent experience with Intercom"
What do you like best about Intercom? I think it's a good software that helps a lot in performing the functions of providing the best customer experience. Through Intercom we were also able to map user behavior, which is interesting for them. Intercom support is good too.
RT
Rebecca T
10/26/22
"StreetMetrics loves Intercom"
What do you like best about Intercom? Intercom is simple to use and streamlined to create a robust help center and address client needs. We love it! What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].