9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 491-500 out of 2496
DS
Dillon S
11/16/22
"Intercom is great for customer facing companies"
What do you like best about Intercom? The accessibility and customization. We are able to effectively work efficiently through Intercom's chat process on our website. It is a great way for our team to connect to our applicants.
DG
Devon G
11/16/22
"A very easy going experience with the macro capabilities."
What do you like best about Intercom? I love the ability to create hashtag macros within the intercom application to create a faster and more informative experience.
AU
Anonymous User
11/16/22
"Superb"
What do you like best about Intercom? Ease of interface and functionality throughout What do you dislike about Intercom?
AU
Anonymous User
11/16/22
"Seemless and easy to use!"
What do you like best about Intercom? I like that it gives me sound notifications so that I can multitask while helping my customer through multiple portals. I also like that it separates the chats that are assigned to you so that it is clear which ones you are handling and have to pay attention to.
DR
Dylan R
11/16/22
"Great Experience and technology"
What do you like best about Intercom? I like that i am able to easily communicate and have a library of canned statements that are easily entered in order to provide an efficient and smooth process.
AU
Anonymous User
11/16/22
"Intercom Review by Matt"
What do you like best about Intercom? I use Intercom since 2012, in my other company and It is an all in one tool for marketing and support. What do you dislike about Intercom?
BC
Brett C
11/16/22
"I like connecting with clients in real time!"
What do you like best about Intercom? Ability to talked to multiple clients at once What do you dislike about Intercom?
JS
Jillian S
11/16/22
"Great chat feature"
What do you like best about Intercom? upscope to help see what customers are seeing What do you dislike about Intercom?
AU
Anonymous User
11/16/22
"Suitable Program"
What do you like best about Intercom? What I like best about Intercom is the Integrated apps What do you dislike about Intercom?
AU
Anonymous User
11/16/22
"Intercom experiences"
What do you like best about Intercom? I like the user interface, and how easy it is to use What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].