9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 421-430 out of 2496
VM
Vipin M
01/02/23
"Good Product"
What do you like best about Intercom? The chat system which was very good for m What do you dislike about Intercom?
RS
Regina S
01/02/23
"Its funny work with Intercom!"
What do you like best about Intercom? The GIFS, the design, remember me the olds chats online What do you dislike about Intercom?
AU
Anonymous User
01/02/23
"Customer Focused Chat System with Great Behind-the-Scenes Functionality"
What do you like best about Intercom? I love all the chat features - I think allowing gifs and emojis makes conversations more personable. I also love that both sides of the chat can add photos to the discussion. I was on a chat as a customer the other day where a picture would have been helpful, and they didn't have that capability. I thought, "I should tell this company to use intercom!"
YV
Yubi V
12/31/22
"Great tool!"
What do you like best about Intercom? Intercom has many features that have helped our users use our products more efficiently! I love their Macros feature that allows you to create answers to frequently answered questions that are more personable than a bot response. I also love their new Messenger feature that has a News and Tasks for us to communicate what is most important to our users.
AU
Anonymous User
12/28/22
"Understanding your users and keeping them informed"
What do you like best about Intercom? As a product person, I value the ability to segment my audience and target them with customized user messaging What do you dislike about Intercom?
AU
Anonymous User
12/28/22
"Great tool for customer related departments and amazing customer support!"
What do you like best about Intercom? Easy to use and intuitive tool. No bugs, easy to navigate, eye-comforting visuals. What do you dislike about Intercom?
KS
Karin S
12/28/22
"It has many tools that make support much easier, while collecting important data."
What do you like best about Intercom? It is easy to understand. It has many tools, which can sometimes get complicated, but every option makes sense and gives us important data about our performance and clients.
KA
Kiki A
12/28/22
"All aboard the Intercom Train"
What do you like best about Intercom? That I can communicate with my customers as well as my peers. I like that the enter key isn't active. It has saved me from sending a message that I did not want to send.
AU
Anonymous User
12/27/22
"Great, good layout and UI easily understandable but still has various filters"
What do you like best about Intercom? Snooze and note functions, also how you can filter out different subjects What do you dislike about Intercom?
MB
Maarten B
12/27/22
"Intercom gives a clear overview of the messages coming in"
What do you like best about Intercom? Being able to assign messages to yourself or your colleagues What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].