9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Are you using Intercom?
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 2101-2110 out of 2496
AU
Anonymous User
11/06/19
"Intercom Success"
What do you like best about Intercom? Intercom tackles the challenges of chat with customers. What do you dislike about Intercom?
MZ
Marcelo Z
11/04/19
" Great support tool for emerging companies"
What do you like best about Intercom? "User Classification" - Intercom allows you to tag users based on their activities. It is possible to customize various Intercom components and users can be classified automatically according to the administrator's predefined parameters making the process much simpler.
AU
Anonymous User
11/04/19
"Great platform - amazing way to improve customer service"
What do you like best about Intercom? What don't I like? The Live chat feature for our customers is great - really easy to use internally and for customers. The product tours have sped up our customer onboarding significantly!
AU
Anonymous User
10/28/19
"Good experience "
What do you like best about Intercom? It's very good to build a connection with my users What do you dislike about Intercom?
LM
Laszlo M
10/28/19
"Must have for Saas"
What do you like best about Intercom? Definitely, it works as advertised, but it knows much more than expected. It can replace 2-3 of our previously used software: in-app chats, e-mail automation, knowledgebase, chatbot. It can even auto-translate the chat messages natively.
AU
Anonymous User
10/25/19
"Pretty good for customer support"
What do you like best about Intercom? Inter one is helpful for fast communication with our customers. What do you dislike about Intercom?
AU
Anonymous User
10/24/19
"Intercom is an excellent customer success and support tool"
What do you like best about Intercom? - Built in Help Center article system - Automation capabilities
AU
Anonymous User
10/23/19
"Intercom at small company"
What do you like best about Intercom? I like the ability to integrate with other tools we use, like hubspot, and the ability to tag users/share articles What do you dislike about Intercom?
AU
Anonymous User
10/22/19
"Great Customer Support Tool"
What do you like best about Intercom? It is so easy to respond and communicate with customers using this system. It also allows you to keep conversations organized using queues for your team!
FR
Fred R
10/22/19
"Great for fast customer interaction"
What do you like best about Intercom? I like that you can break the tool down into teammates to make it really easier to see where the customer is writing in from. We are able to decrease first response time with this tool. Also Custom bots allow us to reduce ticket volume.
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].