Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Excellent tool for growing businesses"

What do you like best about Intercom? There are a variety of features that we love in Intercom. We most frequently use the communications tools such as push notifications and email campaigns. These tools help us easily communicate with our audience.

"Intercom never ceases to amaze us, the pace of development and fantastic support is unparalleled!"

What do you like best about Intercom? Intercom has provided us with resources to train our customer service team. Our response speed and user happiness is far better than when our company started 6 years ago in no small part to intercoms user interface and uniquely customer centric design. Intercom responds quickly to requests and always provides a sufficient response. The app is updated frequently and the changes are overwhelmingly positive. The articles feature and inbox are extremely ...

"High scalable properties, great performance to offer customer support with the highest standards."

What do you like best about Intercom? The graphical interface of the application is very good made and intuitive, with all its visible controls deployed in a well-thought-out way to maintain a modern environment and above all easy to use for the user no matter whether or not you have previous experience in using a software Similar Intercom makes it easy to use as it has a smooth learning curve which helps for quick and easy adaptation. It has a good list of features that helps support a ...

"High scalable properties, great performance to offer customer support with the highest standards."

What do you like best about Intercom? The graphical interface of the application is very good made and intuitive, with all its visible controls deployed in a well-thought-out way to maintain a modern environment and above all easy to use for the user no matter whether or not you have previous experience in using a software Similar Intercom makes it easy to use as it has a smooth learning curve which helps for quick and easy adaptation. It has a good list of features that helps support a ...

"Intercom solved my support problem "

What do you like best about Intercom? I love the Intercom app because it allows my support team to do their job well and on their terms. They want to be notified by slack? Not a problem! They want to be notified on their phone? Not a problem! Desktop notifications? No problem.

"Great way to interact with customers and pull data"

What do you like best about Intercom? The availability of data related to our software. The easy way to communicate with customers. What do you dislike about Intercom?

"Overall, it's the best tool for customer service."

What do you like best about Intercom? You can easily manage the users that are coming on the chat with the help of saved replies, articles, leaving notes to colleagues, mentions.

"Its a very good platform but i think its a little expensive"

What do you like best about Intercom? The interface is very friendly i really like how it works and all the apps that i can work What do you dislike about Intercom?

"Good for what it does"

What do you like best about Intercom? I do like to be able to tag in conversation and easily retrieve them with the tags. What do you dislike about Intercom?

"I couldn't live without Intercom"

What do you like best about Intercom? Intercom allows me to chat to my clients directly through our platform. It's very easy to navigate - the interface is user-friendly and if you find yourself not knowing how to do something, customer service is really good and efficient. I've rarely had to wait more than a few hours for an answer. We have a lot of rules set up for various automatic messages and it's useful and streamlines a lot of processes that we would otherwise spend a lot of time ...