9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Are you using Intercom?
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1961-1970 out of 2496
GD
Guilherme d
05/15/20
"Product evaluation"
What do you like best about Intercom? The platform is simple and easy to use while being very useful, serving to categorize and solve problems well. The dynamics of the icon are very good to enable live chat with the client. The dynamics of the icon are very good to enable live chat with the client.
NK
Nigel K
05/13/20
"Sales Rocket Fuel"
What do you like best about Intercom? We deployed Intercom shortly after our business closed to the public due to COVID19. We had a lot of visitors to our site but our bounce rate was higher then we'd like and we really needed to be able to engage our customers before they had a chance to go elsewhere. Our business relies on excellent customer service and building relationships but it's impossible to do that effectively outside of your shop floor or unless someone contacts you through a ...
Read more
LL
Lydie L
05/13/20
"Intercom review"
What do you like best about Intercom? The design, it's very simple, easy to use, very practical for every person who use a tchat for the first time What do you dislike about Intercom?
NK
Nigel K
05/13/20
"Sales Rocket Fuel"
What do you like best about Intercom? We deployed Intercom shortly after our business closed to the public due to COVID19. We had a lot of visitors to our site but our bounce rate was higher then we'd like and we really needed to be able to engage our customers before they had a chance to go elsewhere. Our business relies on excellent customer service and building relationships but it's impossible to do that effectively outside of your shop floor or unless someone contacts you through a ...
Read more
AU
Anonymous User
05/11/20
"My first contact"
What do you like best about Intercom? Ease of use. The signal when a new message arrives is friendly and the way that several people can interact in the same call is very good.
AU
Anonymous User
05/11/20
"My first contact"
What do you like best about Intercom? Ease of use. The signal when a new message arrives is friendly and the way that several people can interact in the same call is very good.
JP
Jessica P
05/11/20
"It's a easy platform!"
What do you like best about Intercom? I like of the layout and designer of platform What do you dislike about Intercom?
JC
Jean Carlos D
05/07/20
"Great customer experiences come from implementing great tools to interact with your customers..."
What do you like best about Intercom? The way they make it easy for you to set up all kinds of useful tools to assist your customers. Even a 18 year old kid can become a CS Manager with this great tool! On top of that, you get awesome webinars and great customer support.
JC
Jean Carlos D
05/07/20
"Great customer experiences come from implementing great tools to interact with your customers..."
What do you like best about Intercom? The way they make it easy for you to set up all kinds of useful tools to assist your customers. Even a 18 year old kid can become a CS Manager with this great tool! On top of that, you get awesome webinars and great customer support.
AU
Anonymous User
05/06/20
"Intercom is Practically a Requirement When I'm Looking for Work"
What do you like best about Intercom? The ability to integrate Intercom with our site and do guided tours, especially as updates hit. Before guided tours, our help desk would be inundated with tickets every time we pushed a new feature update, but guided tours takes the user through the new tool and saves us a ton of time.
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].